Title Text
Support Across Help
Ownership
Jen, basically
regular progress with representatives from each squad
Product Owners
What support is needed?
Buy-in: time and funding
Prioritisation
Monitoring
Individual squads first
Fix false positives
Ensure all app monitoring was correct and appropriate
#shameless
Shared Slack Channel
Gives us an idea of the issues
Facilitated conversation
Inadvertent competition
Shared improvements
Runbooks
Base on real issues from #shameless
Focussed HOWTO style
Shared format across squads
Common maintenance pages
New Relic
Monitoring grouped by support level
Spark integration
We can share...
Runbooks
New Relic expertise
Standard S3 error pages
What's Next?
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