How SE's can shorten the sales cycle: best practices in implementation and integration

@eehayman

a tiny bit about algolia

hosted search as a service

implementation process

What are you looking for?

What is the "best"?

User experience
Relevancy
Performance
....?

the triad

the wonderful wide world of prospects

saas

e-commerce

media

A/B test-ready working POC

Help customer understand where Algolia can provide value

Guide customer through "mini" implementation phase

the nitty-gritty

Timeline

Provide timeline with major milestones, working backwards from goal completion date

communication

Slack channel
Weekly check-ins
Email threads
Etc.

milestone workshops

deep-dives into the product

Help frame the upcoming phase
Tackle bite-size chunks at a deeper level

tooling

SE Tools

Command line interface to run diagnostics on indices

side-by-side comparison

User interface to let customer test queries against two different indices

data indexing

Offer data structure or format suggestions
Write a script to update data
Review data for potential optimizations
Provide technical debugging of indexing issues

configure ranking & relevancy settings

Identify problem queries and help debug relevancy issues
Set up a side-by-side comparison tool to review relevancy across indices
Provide suggestions to fine-tune ranking based off use-case / data

build the front-end user interface

Create designs or wireframes to guide the user experience discussions
Troubleshoot JS questions related to an Algolia library
Build a full-fledged demo

"no battle plan survives contact with the enemy."

~ Helmuth von Moltke the elder

where will your hand-holding provide the most value?

Consider the context:

Internal resources available
KPIs identified
Etc.