Designing with people
Scottish Community Safety Network
July 22nd, 2019
I carry around tools that help people define and find solutions to problems.
approach for designing services front to back, side to side and across every channel.
intentional solution to a problem within a set of constraints.
Side to side
The situations and motivations of people
what they need to do
why they need to do those things
how they enter a service
how they experience a service
how they exit a service
Front to back
The situations and motivations of the business
back end systems
front facing elements
Across every channel
face to face
Explore and discover
Define and imagine
Test and implement
Service design is...
...not magic and service designers are not unicorns.
...a good option to start exploring what participation means for you.
...not something that's done
...something I want to talk to you about.