WordCamp Los Angeles 2017
Presented by: Matt Cromwell

slides.com/mattcromwell/wclax-2017

Kill'em with Kindness

Managing People is about

GOALS

Don't manage your words;

COMMUNICATE
RESULTS

Don't Set Deadlines

SET EXPECTATIONS

All Feedback is

FEEDBACK

4 Types of Gripes

and how confidence resolves them all

3. False Expectations

  • ​​Reinforce the contract

  • Re-emphasize the scope

  • Clarify what can be done -- with confidence

4. Disappointment

  • ​​"I understand"

  • Make repairations

  • Assure them that their success is your priority

1. Misunderstanding or Miscommunication

  • ​Share Responsibility without saying "I'm sorry"

  • Clarify

  • Evoke Confidence

2. Disappointment

  •  Acknowledge what they are entitled to
  • Remind them what you are entitled to
  • Direct a clear way forward

Matt Cromwell

Head of Support at WordImpress​

@learnwithmattc