RIAs // workshop
Reminders & Logistics
Spring RIAs schedule
Core competencies quiz
Use the R&I Desk Survey to
record questions answered:
• Via email
• By phone
Not for chat or directional Qs
<--- remember to check + respond!
• Name Tag
• RIA Badge
• Signs (e.g. "We'll Be Right Back")
• Binder w/ emergency info, etc.
Spring 2017 Schedule*
RIA Workshops & Events
Feb. 7th or 9th // PizzaRIA
Joint workshop w/ Access & Lending
Feb. 28th // Research & Rescue
Co-working + research advice
Mar. 28 or 30 // RIAs Workshop
Before finals / 1 more RIAs workshop (TBA)
Week of April 11th // Research & Rescue
Reference Core Competencies
Question #1 & 2: new trico urls!
Question #3, 4, 5: journals + articles + tripod
Question #6: all the databases
aka the "reference interview"
"I needed a list of the environmental disasters in the last twenty-five years."
Patron At the outset the librarian asked if I could provide an example of what I meant by environmental disaster. I typed back “Katrina, Chernobyl, Dhopal in India, Hiroshima.”
Librarian “Katrina is more of a natural disaster, while all others are man made, that's why I asked for examples. So you are including Hurricanes, Tsunamis, Earthquakes?”
Patron “Yes, you are right. Actually I am looking for man-made disasters – although with Katrina you could argue that global warming contributed. But mostly man-made…”
(Source: In Perpetual Beta)
Six Steps in a Successful Reference
Interview (Cassell & Hiremath)
(1) establishing rapport
(2) negotiating the query
(3) agreeing on a strategy
(4) locating and evaluating resources
(5) following up to ensure satisfaction
(6) ending the interview
three main points
- check in regularly
- ask good questions
- follow-through + refer
What does reference service do for patrons?
Why do we offer research consultations in-person?
During your next desk shift, read + annotate:
Magi, Trina J. and Mardeusz, Patricia E., (2013)
"Why Some Students Continue to Value Individual, Face-to-Face Research Consultations in a Technology-Rich World."College & Research Libraries. // link
Research & Info Associates - Spring 2017 - Workshop 1
By Swarthmore Reference