Communication
We tend to take communication FOR GRANTED,
because it is a DAILY EXPERIENCE.
In communication one person attempts to convey a MESSAGE,
Sender
Receiver
from which another person tries to create meaning and UNDERSTANDING.
There are many factors in the process, however, that sharply influence
whether the message is understood the way it was intended or not.
Sender
Receiver
Motivation
Composition
Transmission
Reception
Interpretation
So there is a lot of room for misinterpretation in the communication process.
Linguistics
Word Ambiguity
Health
Attitudes
Worldviews
Cultural Differences
NOISE!
Additionally, the message can be altered by NOISE SOURCES, such as:
Motivation
Composition
Transmission
Reception
Interpretation
LINGUISTICS: the use of jargon or speaking different natives languages.
WORD AMBIGUITY: words with different meanings depending on the context.
HEALTH: Physical and Mental Wellbeing.
ATTITUDES: Personality conflicts, lack of motivation or selective perception.
WORLDVIEWS: Difference in values, beliefs, goals, priorities, meanings, etc.
CULTURAL DIFFERENCES of verbal and non verbal messages
can create entirely different interpretations.
The communication process really can be quite daunting...
...particularly when you consider INTERPERSONAL FACTORS, such as:
INTERPERSONAL
Communication Style
Relationship Level
Conflict Level
Emotional Intelligence
Behavior Interpretation
COMMUNICATION
NOISE SOURCES
OUR CHALLENGE: The communication process is so rich and complex that
there is a high likelihood to misunderstand the intended meaning of a message.
INTERPERSONAL
Communication Style
Relationship Level
Conflict Level
Emotional Intelligence
Behavior Interpretation
NOISE!
MESSAGE
OUR OPPORTUNITY: To address this complexity
we can use intentional dialogue processes, which enable us to:
Communication Style
Relationship Level
Conflict Level
Emotional Intelligence
Behavior Interpretation
CREATE
SPACE
that allows
Learning
BUILD TRUST to practice
mutual understanding
INTERPERSONAL
NOISE!
MESSAGE
"To actively learn constructive communication can be truly
transformative for the wellbeing of our relationships."
Arnd Wächter
