@theMikeJang

Getting the job

@theMikeJang

https://slides.com/mike-1/when-linux-on-the-desktop

When Linux on the Desktop

is a second-class corporate citizen

And what you can do about it

 

https://slides.com/mike-1/when-linux-on-the-desktop

Online Copy

@theMikeJang

Documentarian

(aka Technical Writer)

  • Author (RHCE)

  • Linux Annoyances for Geeks

  • Linux user since 1999

  • Lead Technical Writer, Forescout

CC0

@theMikeJang

https://slides.com/mike-1/when-linux-on-the-desktop

Background

@TheMikeJang

Audience

  • Admins

  • Developers

  • Writers

  • Testers (QA)

  • Others

@theMikeJang

https://slides.com/mike-1/when-linux-on-the-desktop

Geeks

Linux for All

Linux for Geeks

A Choice

Zoom.com

Linux for All

A Choice

  • Avoid expensive software

  • Training Required

  • Risk of complaints

  • Huge potential rewards

Linux for Geeks

A Choice

  • Minimal support

  • No training

  • High comfort level

  • Increased productivity

Zoom.com

Linux for Geeks

Linux as a choice

Linux is not for everyone

 

Linux users have expertise

 

@theMikeJang

https://slides.com/mike-1/when-linux-on-the-desktop

Linux users support each other 

Why not Linux for Everyone

"The year of the Desktop"

Oh Heck

We tinker

 

Linux errors create fear

 

Not everyone can handle this

 

@theMikeJang

But...

BSoD

Kernel Panic

CC By 3.0, William Pina

Choice

Linux for Geeks

@theMikeJang

When Linux on the Desktop

is a second-class corporate citizen

How to make Linux

acceptable in the corporate world

Advocating for

Linux

  • Fear

  • Policy

  • Choice

  • Self-service

  • Customer Focus

  • Community

@theMikeJang

https://slides.com/mike-1/when-linux-on-the-desktop

Advocating for

Linux

  • Fear

  • Choice

  • Policy

  • Support

  • Customer Focus

  • Community

Fear of Linux

@theMikeJang

Why Fear Linux

  • Too technical

  • It's free

 

  • Not supported

@theMikeJang

https://slides.com/mike-1/when-linux-on-the-desktop

Fear: too technical

  • Software

  • Hardware

@theMikeJang

https://slides.com/mike-1/when-linux-on-the-desktop

  • Drivers can be hard

  • Software

  • Drivers can be hard

 

  • Linux-compatible hardware

 

  • Ubuntu software center

  • Preconfigured systems

 

Response

RedHat

 

@theMikeJang

https://slides.com/mike-1/when-linux-on-the-desktop

Fear: it's free

  • "It's a cancer!

    •  GPL 

  • "It's communist!"

 

CC By 2.0, Eric Garceitti

@theMikeJang

 

Fear, Uncertainty, Doubt

 

 

CC By 2.0, Eric Garceitti

Response

  • GPL

@theMikeJang

https://slides.com/mike-1/when-linux-on-the-desktop

 

  • Licensing

 

  • So what

Not Relevant

 

  • Support operating systems?

 

 

 

  • Community

 

 

CC By 4.0, 2013 Kassy.

CC By 2.0, Eric Garceitti

Response

@theMikeJang

  • Support

 

 

Response

  • Supporters:

    • Google, IBM, Oracle, Amazon, even Microsoft

  • Choose hardware with care

    • Linux pre-installed

  • Power of community

@theMikeJang

https://slides.com/mike-1/when-linux-on-the-desktop

corporate supported community

Advocating for

Linux

  • Fear

  • Choice

  • Policy

  • Support

  • Customer Focus

  • Community

Choice (Operating Systems)

@theMikeJang

Choice

@theMikeJang

https://slides.com/mike-1/when-linux-on-the-desktop

Choice

@theMikeJang

 

 

Anarchy?

 

 

 

Commonality

Linux Choice

@theMikeJang

https://slides.com/mike-1/when-linux-on-the-desktop

Choice (Hardware)

@theMikeJang

Some Companies

Apple only

@theMikeJang

https://slides.com/mike-1/when-linux-on-the-desktop

Hardware for Linux

 

 

Reality: better hardware

Windows only

But costs are now comparable

Linux (Dell)

Compare Costs

As of 2 July 2023

What about office suites?

 

Cost Difference

 

Google Cloud ~5% less than O365

 

Choice (hardware)

Ubuntu Desktop Certified Hardware

-> 139

-> 105

-> 113

-> 11

0

-> 460

-> 191

-> 139

-> 31

Choice (hardware)

 

Choice (hardware)

Dell support for Linux

Advocating for

Linux

  • Fear

  • Choice

  • Policy

  • Support

  • Customer Focus

  • Community

Policy

@theMikeJang

Friends

@theMikeJang

https://slides.com/mike-1/when-linux-on-the-desktop

GitLab Policy

Apple and Linux

https://about.gitlab.com/handbook/business-technology/end-user-services/onboarding-access-requests/#laptop-configurations

Condition

Linux self-support

@theMikeJang

https://slides.com/mike-1/when-linux-on-the-desktop

Empathy for Customers

Advocating for

Linux

  • Fear

  • Choice

  • Policy

  • Support

  • Customer Focus

  • Community

Support

CC By 3.0

Genius Bar

@theMikeJang

https://slides.com/mike-1/when-linux-on-the-desktop

Support Options

  • Microsoft ? ($$$$)
  • Apple  / MacOS: $19/incident or $6000/year?!
  • Linux
    • Red Hat Workstation: $299/year
    • Ubuntu: $25-$150/year

@theMikeJang

Not Needed?

 

Google Supports Linux
(internally)

Source: ZDNet, Google Fleet Management White Paper

0
 Advanced issue found
▲
 

  • Based on latest Debian Release

  • PXE Image

 

  • Central Repositories

  • Google Linux support with apt

Advocating for

Linux

  • Fear

  • Choice

  • Policy

  • Support

  • Customer Focus

  • Community

Customer Focus

The Cloud Market

Linux on
93% of cloud systems

@theMikeJang

https://slides.com/mike-1/when-linux-on-the-desktop

Empathy

@theMikeJang

https://slides.com/mike-1/when-linux-on-the-desktop

Empathy

More helpful products

Linux on the Laptop

Linux deployed by Customers

Advocating for

Linux

  • Fear

  • Choice

  • Policy

  • Support

  • Customer Focus

  • Community

Managing Community

  • Common Cause       

  • Knowledgable Users

  • Willingness to Help  

  • Do your Homework     

  • Code of Conduct    

@theMikeJang

Lessons:

  • Fear

  • IT is your friend 

  • Support is expensive

  • Customer focus

  • Create a community

@theMikeJang

  • Corporate backing      

  • Choice

  • Commonality

  • Policy

  • Self-service        

  • Customer empathy  

  • Common cause    

Advocating for

Linux

Elevator Pitch

Customer Empathy

If Customers Deploy on Linux

Customers Want Linux Developers

Customer Focus

The Cloud Market

Linux on
93% of cloud systems

@theMikeJang

https://slides.com/mike-1/when-linux-on-the-desktop

Thanks!

@theMikeJang

https://slides.com/mike-1/when-linux-on-the-desktop

https://slides.com/mike-1/when-linux-on-the-desktop

Online Copy

@theMikeJang

Thanks!

@theMikeJang

https://slides.com/mike-1/when-linux-on-the-desktop

Questions