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How to gain trust as a team

1. Confront Reality & Clarify Expectations (Alignment)

2. Get Better & Deliver Results (Technical Excellence)

3. Practice Accountability & Talk Straight (Radical Transparency)

4. Keep Commitments (And make realistic ones)

5. Step into the Breach (Overcoming the Diffusion of Responsibility)

How to improve the environment

The Vicious Cycle of Control

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CONTROL

Organizational Symbols