Inverted Pyramid

Rule #0:

Do not explain the answer 

before

answering the question

 

Rule #1:

Start with

the single most important

fact

Not to "be right"

Not to "be better"

Close the loop: offer some options

Constructive: help them become better

the ultimate relationship destroyer

the ultimate happiness killer

Eye contact

Relaxed Attention

Imagine things

No interruptions and suggestions

Body language

Feedback

Blogging

Chats

Talk to people