Conflict management in the workplace

How you communicate defines you.

who do you want to be...?

the way we deal with our relationships matters and defines our future.

your career is ultimately your responsibility.

Managers

Coworker

Coworker

Client

Managers

Coworker

Coworker

Client

Managers

Coworker

Coworker

Client

good communication provides

- 👌 the right amount of info

- 👬 to the correct addressee

- 💫respecting temporal boundaries and agreed channels.

-  ❌ avoiding overload, redundancy or alteration.

solving 💬 issues

- Changing the quantity: Limit the information generated.

- Changing the content: omit uneffective content. Emphasize important parts.

- Optimizing right timing: queuing, scheduling.

- Optimizing right channels: new ones?

- Verifying information integrity between actors.

- Reducing intermediaries and noise.

Managers

Coworker

Coworker

Client

expectations

expectations

expectations

expectations

Conflicts.

👩‍💻 Individual

👥 Teams/depts

🏣 Companies

intrapersonal

interpersonal

intragroup

intergroup

intraorganizational

interorganizational

Conflict levels

A

B

💥

Background

Frustrations

Conflict Definition

Combination of factors

- Predisposition:

personality, motivation...

- Statu quo:

social groups, company values, social context,

masculinity

- incentive structure:

interests from both parties.

Dependency

🔄

💔

Incompatibility

A

B

How we deal with conflicts?

Assertiveness

Cooperation

Competitive

Avoidant

Collaborative

Easygoing

Committed

Frustrations

it is an emotional response caused by the inability to satisfy our goals. And it might lead to deception, anger, depression, impotence and anxiety.

- Tons of literature...

 

- But if you are suffering of anxiety my recommendation would be to consult a health professional.

Simple tricks

- Can I solve the problem? Does it depends on me?

- If not, maybe I shouldn't worry about it. Raise your hand?

- Is it going to get fixed (eventually)?

- Maybe I should just be patient.

Basic stuff

- 🙂 respiration, meditation

- 🧐 self-consciousness

- 🚲 healthy lifestyles:

    - 🍱 healthy feeding,

    - 👤 no toxic relationships,

    - 🛌 sleeping well.

Exercises

The traffic light

Red: stop: Detection phase.

Amber: think: Analyzation and Planification.

Green: act.

Try to drop  your shoulders

Thank you very much.