Doralyn Rossmann
doralyn@montana.edu
@doralyn on Twitter
Kirsten Ostergaard
kirsten.ostergaard@montana.edu
Communication Activity |
Most Preferred |
Least Preferred |
Hearing about new resources |
|
Telephone |
Asking about new resources |
|
Postal Mail, Telephone |
Receiving license agreements |
|
Telephone |
Troubleshooting |
Telephone, Email |
Postal Mail |
Receiving an invoice |
|
Postal Mail |
Training and marketing |
|
Telephone, Postal Mail |
Perspective |
Most Important |
Least Important |
Libraries |
Providing feedback to vendor on existing products and services, Negotiating prices |
Socializing with vendor representatives |
Vendors |
Making sales, Getting customer feedback on existing products and services |
Socializing with library employees |
Ostergaard, K., & Rossmann, D. (2016). Vendor Relations Strategies for Libraries. Against the Grain, 27(6), 14–16.
Raley, S. & Smith, J. (2006). Community College/Library Vendor Relations: You Can’t Always Get What You Want . . . Or Can You? Journal of LIbrary Administration 44(3/4): 187-202. http://dx.doi.org/10.1300/J111v44n03_15
Tenopir, C. (2005) Vendor Communication. Library Journal 130(10): 42.