Felicity Platform
 

· Felicity Platform implementation grows along with your systems, processes and people.
· Felicity Open Platform gives transparency, complete control and ease of implementation. It is enterprise focused ensuring all our products have built-in support, security and compliance for your IT teams.

· Our open-source framework automatically gives us the nimbleness to adopt latest technologies and innovations in ITSM, Dev-ops, CMDB, AI and Data Sciences.
· For us AI and Machine learning are not fancy buzzwords but a way to build an intelligent ITSM product.
· We increase the value of IT because we re-imagined ITSM from a business perspective.

 

 


1. Leveraging Natural Language Processing for auto-classification of user emails.
2. Text Mining algorithms for automated topic-modeling and discovering correlated events.
3. Auto-healing engine that is integrated into processes serves as a process for AI ITSM chatbot.
4. Event correlation for proactively alerting users and user-groups based on
current open incidents.
5. Asset management and dependency mapping.
6. Machine learning approach to build, maintain and manage knowledge base for
ITSM.

UNDERSTANDING THE FELICITY PROCESS

Customer Centric Approach

  • A rethink of a process-oriented framework into a customer-oriented platform.

  • Result of a long reflection and research into ITSM functions.

  • Front-line agent enabled by continuously learning and evolving knowledge base.
  • Streamlined enterprise operations by preempting customer problems.

Built around

Knowledge and Learning

  • Leveraging deep learning algorithms to understand user and system issues.
  • Collation of data across ITIL components and system integrations to build a foundational knowledge base. 
  • Deliver value using AI frameworks by aggregating domain knowledge.

Smart Process Flow

  • Recommendations to assist users in incident reporting.

  • Identify issues, user requests and intelligently provide relevant solutions.

  • Automate recurrent tasks to complete user requests.

Implementation Goals

  • Noise cancellation.
  • Community aware development to assimilate latest updates with clean upgrades.
  • Full modularization for easy customizations.
  • Targeted automation solutions.
  • Integrated security and compliance objectives.
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