Environmental Horticulture Thefts
Lessons Learned
IT Security Meeting
June 6, 2017
The Scene
Incident #1
Monday, March 20
- Staff noticed items missing from unlocked cabinet
Wednesday, April 26
Stolen items identified as:
- iPhone 7 Plus 256GB with case, cord, charger
- iPad 3 16GB with case, cord, and charger
- 2 cameras, 1 audio recorder, other A/V
Incident #2
Wednesday, April 12
- Laptop and cell phone reported stolen from Plant Sciences in Environmental Horticulture
Wednesday, April 26
Stolen items identified as:
- Dell Latitude 7470 laptop
- Un-encrypted
- Keys for a shed
Incident #3
Friday, April 14
- Laptop reported missing from International Programs Office
- Vandalism, paper files stolen from filing cabinet
- Planners, Post-Its, calendars stolen from desks
- Refrigerator unplugged
Monday, April 17
Stolen items identified as:
- Dell Latitude 7440
- Encrypted
- Disabled in uConnect
- Data stored in Dropbox
Incident #4
Wednesday, April 26
- Laptop reported missing from International Programs Office
Stolen items identified as:
- Dell Latitude 7240
- Encrypted
- Disabled in uConnect
- Data stored in Dropbox
Incident #3 Part 2
Wednesday, April 26
- Found that users had purchased external hard drives for use with Latitude 7440
- Hard drives contained complete backups of departmental SmartSites
Response
- Reset all user passwords
- Confirmed Bitlocker encryption
- Disabled computer objects in uConnect
- Removed MAC DHCP reservations
- Confirmed no-checkins to BigFix
- Checked CrashPlan backups of laptops
- IdentityFinder scans on home directories
- IdentityFinder scans on DropBox shares
- De-authorized devices on DropBox
- DropBox remote wipe
Data Loss
- Passports
- Social Security
- Credit Cards
- Bank Accounts
- Student Contact Info
- Signed Contract & Grant forms
Actions Taken
- Notifications to a few hundred folks
- Complied with CA state laws even when not applicable
- USAID notifications
- Property loss
- UCD Police physical security assessment
- Will act on all suggestions
- Cyber-insurance claim filed
- Documentation of incidents key!
Lessons Learned
- Physical Security
- Outreach to Police Department
- Outreach to everyone! CISO, Privacy, Executives, ...
- Data Retention
- Justify why and how long
- DropBox
- Forced by other institutions
- Hesitant to commit in writing to campus standards
- Look at CASB
- CipherCloud