What did I do?

What can be done?

Incentive Recommendation

User stories

Started as a release planning

Became an interation planning for a walking skeleton

The team created steps to achieve the iteration's goal to send out incentives

Created real
User Stories

from those steps

After the upcoming story planning a  longterm backlog can be created with estimations by the team

Preventive Check

Collecting check messages

make the technical errors more user friendly

give hints about i.e. sender domain issues, that what the customer can do

set up a meeting with UX to validate UI change ideas

Mobile Engage SDK

Collect custom event ideas for apps

Write whitepaper about app-user journey events and how they can use it in segmentation.

Refine parameters, create a technical documentation

Relational Data

Collect known issues, estimate and prioritize them

Find viable solutions for the issues

Validate from tech side

Create user stories from them

Questions?

Thank you!