Presented to the Conference of Hawaii State Liquor Commissions & Industry Representatives

by Hawaii Information Consortium

e{hawaii.gov}

Digital Government - What if?

October 24, 2017

Digital Government - What if?

October 24, 2017

e{hawaii.gov}

Introductions

Hawaii Information Consortium

Burt Ramos, General Manager
Jing Xu, Senior Partner Liaison

Our mission is simple:
Enhance the lives of Hawaii citizens by improving their interactions with government.

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What we will do today

Introduce the teams
Brief overview of approaches
Demonstrations
Other considerations
Questions and next steps

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HIC Introduction

At Hawaii Information Consortium, our mission is simple: Enhance the lives of Hawaii citizens by improving their interactions with government.

Burt Ramos, General Manager

Jing Xu, Senior Partner Liaison

Honolulu based office
Self funded approach
Cost avoidance
Long term relationships
Experience
Team based approach

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HIC - At a Glance

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Worked with Hawaii State/County government agencies since 2000.
Headquartered in downtown Honolulu.
35 HIC team members live and work in Honolulu.
Operates 120+ electronic government services.
User Centered Design and Agile Development Methods to run successful projects.
Received 57 awards since 2002.
HIC is one of 28 NIC portal teams.

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Overview of approaches

Various examples are being used today
How payment processing works
Boating Online Payments
eTraffic Payments
EUTF Payments
Kauai Real Property Tax Payments

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Boating - Online Payments

Three fields to enter
Data inputs are validated
Success leads to payment screens
Payment is recorded and account is updated according to a rule engine

eTraffic payments

Citation number search
Lookup in Judiciary DB
Citation details provided for review
Payment steps initiated by user
Payment is recorded and Judiciary DB receives fact of payment

eUTF PAYMENTS

Citation number search
Lookup in Judiciary DB
Citation details provided to user for review
Payment steps initiated by user
Payment is recorded and Judiciary DB receives fact of payment

Hawaii County Liquor Permits

Launched Summer 2017
Self Funded
Administrative functionality
User notifications
Payments
Easily portable to your county
Platform for future development

Kauai real Property Tax

May: 46 transactions for $82k (ACH # = 29/46 = 63%) [Returns = 1]
June: 18 transactions for $18k (ACH # = 10/18 = 55%) [R = 0]
July: 659 transactions for $3.27m (ACH # = 400/659 = 61%) [R = 3]
*August: 1,666 transactions for $6.48m (ACH # =938/1666 = 56%) [R = 12]

May: ACH $ Amount = 76%
June: ACH $ Amount = 69%
July: ACH $ Amount = 82%
*August*: ACH $ Amount = 75%

* Data through Tuesday August 22, 2017

8.42% increase in $ collected over same period in 2016
7.72% decrease in number of transactions over same period in 2016

Kauai real Property Tax - Disbursements

Daily business day disbursements via ACH
3 day lag
Reports for daily transactions available via OpenReports

Workflow

Other conversation points

Credit cards vs debit cards - the blended approach
Flexibility
Shorter durations
24/7/365
Customer service
Fiscal and administrative support
Chargebacks
Point of sale and scanners
Next steps

Questions ?

Burt Ramos, HIC General Manager burt@ehawaii.gov

Jing Xu, HIC Senior Liaison jing@ehawaii.gov

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Caption text if needed

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Caption text if needed

Pie chart narrative describing the information being presented which
might also include a data table.

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