Presented to the Division of the Treasury

City and County of Honolulu

by Hawaii Information Consortium

e{hawaii.gov}

Real Property Tax Payments

August 25, 2017

Real property Tax payments

August 25, 2017

e{hawaii.gov}

Copyright © 2017, Hawaii Information Consortium

Introductions

Hawaii Information Consortium

  • Burt Ramos, General Manager
  • Janet Pick, Director of Portal Operations
  • Zheng Fang, Director of Development

City and County of Honolulu team

Yourfirstname Yourlastname

Title of Presentation

Month 01, 2017

e{hawaii.gov}

Copyright © 2017, Hawaii Information Consortium

Slide Heading Text

Yourfirstname Yourlastname

Caption text if needed

Title of Presentation

Month 01, 2017

e{hawaii.gov}

Copyright © 2017, Hawaii Information Consortium

Slide Heading Text

Yourfirstname Yourlastname

Caption text if needed

Pie chart narrative describing the information being presented which
might also include a data table.

Heading1 Heading2 Heading3
01data 02data 03data
04data 05data 06data

Title of Presentation

Month 01, 2017

e{hawaii.gov}

Copyright © 2017, Hawaii Information Consortium

What we will do today

  • Introduce the teams
  • Brief overview of approaches
  • Demonstrations
  • Other considerations
  • Questions and next steps

 

Yourfirstname Yourlastname

Title of Presentation

Month 01, 2017

e{hawaii.gov}

Copyright © 2017, Hawaii Information Consortium

HIC Introduction

At Hawaii Information Consortium, our mission is simple: Enhance the lives of Hawaii citizens by improving their interactions with government.

  • Honolulu based office
  • Self funded approach
  • Cost avoidance
  • Long term relationships
  • Experience 
  • Team based approach

Yourfirstname Yourlastname

Title of Presentation

Month 01, 2017

e{hawaii.gov}

Copyright © 2017, Hawaii Information Consortium

Overview of approaches

  • Various examples are being used today
  • How payment processing works
  • Boating Online Payments
  • eTraffic Payments
  • EUTF Payments
  • Kauai Real Property Tax Payments

Yourfirstname Yourlastname

Boating - Online Payments

  • Three fields to enter
  • Data inputs are validated
  • Success leads to payment screens
  • Payment is recorded and account is updated according to a rule engine

eTraffic payments

  • Citation number search
  • Lookup in Judiciary DB
  • Citation details provided for review
  • Payment steps initiated by user
  • Payment is recorded and Judiciary DB receives fact of payment

eUTF PAYMENTS

  • Citation number search
  • Lookup in Judiciary DB
  • Citation details provided to user for review
  • Payment steps initiated by user
  • Payment is recorded and Judiciary DB receives fact of payment

Kauai Real property tax payments

  • Original implementation Month and Year
  • Relaunched Summer 2017
  • Cart with multiple payments
  • Administrative functionality
  • User notifications

Kauai real Property Tax

  • May:  46 transactions for $82k (ACH # = 29/46 = 63%) [Returns = 1]
  • June: 18 transactions for $18k (ACH # = 10/18 = 55%) [R = 0]
  • July: 659 transactions for $3.27m (ACH # = 400/659 = 61%) [R = 3]
  • *August: 1,666 transactions for $6.48m (ACH # =938/1666 = 56%) [R = 12]
  • May:  ACH $ Amount =  76%
  • June: ACH $ Amount = 69%
  • July: ACH $ Amount = 82%
  • *August*: ACH $ Amount = 75%

* Data through Tuesday August 22, 2017

  • 8.42% increase in $ collected over same period in 2016
  • 7.72% decrease in number of transactions over same period in 2016

Kauai real Property Tax - Disbursements

  • Daily business day disbursements via ACH
  • 3 day lag
  • Reports for daily transactions available via OpenReports

Workflow

Other conversation points

  • Credit cards vs debit cards - the blended approach
  • Flexibility
  • Shorter durations
  • 24/7/365
  • Customer service
  • Fiscal and administrative support
  • Chargebacks
  • Point of sale and scanners
  • Next steps

Questions ?

Made with Slides.com