Presented to the Division of the Treasury
City and County of Honolulu
by Hawaii Information Consortium
e{hawaii.gov}
Real Property Tax Payments
August 25, 2017
Real property Tax payments
August 25, 2017
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Copyright © 2017, Hawaii Information Consortium
Introductions
Hawaii Information Consortium
- Burt Ramos, General Manager
- Janet Pick, Director of Portal Operations
- Zheng Fang, Director of Development
City and County of Honolulu team
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What we will do today
- Introduce the teams
- Brief overview of approaches
- Demonstrations
- Other considerations
- Questions and next steps
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HIC Introduction
At Hawaii Information Consortium, our mission is simple: Enhance the lives of Hawaii citizens by improving their interactions with government.
- Honolulu based office
- Self funded approach
- Cost avoidance
- Long term relationships
- Experience
- Team based approach
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Overview of approaches
- Various examples are being used today
- How payment processing works
- Boating Online Payments
- eTraffic Payments
- EUTF Payments
- Kauai Real Property Tax Payments
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Boating - Online Payments
- Three fields to enter
- Data inputs are validated
- Success leads to payment screens
- Payment is recorded and account is updated according to a rule engine
eTraffic payments
- Citation number search
- Lookup in Judiciary DB
- Citation details provided for review
- Payment steps initiated by user
- Payment is recorded and Judiciary DB receives fact of payment
eUTF PAYMENTS
- Citation number search
- Lookup in Judiciary DB
- Citation details provided to user for review
- Payment steps initiated by user
- Payment is recorded and Judiciary DB receives fact of payment
Kauai Real property tax payments
- Original implementation Month and Year
- Relaunched Summer 2017
- Cart with multiple payments
- Administrative functionality
- User notifications
Kauai real Property Tax
- May: 46 transactions for $82k (ACH # = 29/46 = 63%) [Returns = 1]
- June: 18 transactions for $18k (ACH # = 10/18 = 55%) [R = 0]
- July: 659 transactions for $3.27m (ACH # = 400/659 = 61%) [R = 3]
- *August: 1,666 transactions for $6.48m (ACH # =938/1666 = 56%) [R = 12]
- May: ACH $ Amount = 76%
- June: ACH $ Amount = 69%
- July: ACH $ Amount = 82%
- *August*: ACH $ Amount = 75%
* Data through Tuesday August 22, 2017
- 8.42% increase in $ collected over same period in 2016
- 7.72% decrease in number of transactions over same period in 2016
Kauai real Property Tax - Disbursements
- Daily business day disbursements via ACH
- 3 day lag
- Reports for daily transactions available via OpenReports
Workflow
Other conversation points
- Credit cards vs debit cards - the blended approach
- Flexibility
- Shorter durations
- 24/7/365
- Customer service
- Fiscal and administrative support
- Chargebacks
- Point of sale and scanners
- Next steps