Hawaii Information Consortium

e{hawaii.gov}

201 Merchant Street, Suite 1805

Honolulu, HI 96813

August 2, 2017

2017 Mid year review

e{hawaii.gov}

Hawaii Information Consortium

201 Merchant Street, Suite 1805

Honolulu, HI 96813

August 2, 2017

Overview

e{hawaii.gov}

Hawaii Information Consortium

201 Merchant Street, Suite 1805

Honolulu, HI 96813

August 2, 2017

PRIORITY LIST

e{hawaii.gov}

Hawaii Information Consortium

201 Merchant Street, Suite 1805

Honolulu, HI 96813

August 2, 2017

PRIORITY LIST

Month 01, 2017

Introduce the teams
Brief overview of different approaches
System demonstrations
Other considerations
Questions and next steps

Approaches to Payment Solutions

What we'll do today

Month 01, 2017

Burt Ramos, HIC General Manager
Janet Pick, HIC Director of Portal Operations
Tony Tran, HIC PMO Manager
Judiciary team

APPROACHES TO PAYMENT SOLUTIONS

Introductions

Month 01, 2017

Various examples are being used today
How payment processing works
Judiciary Documents
BARS Online Pay
eTraffic Payments
EUTF Pay

APPROACHES TO PAYMENT SOLUTIONS

Overview of Approaches

Month 01, 2017

Overview, payment methods and types
Checkout screens
Disbursements - paper checks vs ACH
Transaction support - HIC Customer Service
Post transaction reconciliation

APPROACHES TO PAYMENT SOLUTIONS

Payment Processing

Month 01, 2017

NIC securely processes $25b in government payments annually
HIC securely processed $2b in 2016, and successfully disbursed 99% into the bank accounts of our government partners
Credit cards and eChecks

APPROACHES TO PAYMENT SOLUTIONS

Overview

Month 01, 2017

Credit cards and eChecks
Three (3) standardized checkout screens
Screen #1 - Input payment information
Screen #2 - Confirmation
Screen #3 - Receipt

APPROACHES TO PAYMENT SOLUTIONS

Checkout Screens

Month 01, 2017

How it works
Flexible depending on partner needs
Standared schedule of disbursements
Judiciary's accelerated eTraffic disbursements
Verification process

APPROACHES TO PAYMENT SOLUTIONS

Disbursements

Month 01, 2017

How it works
HIC Customer Support
HIC Accounting and Partner Liaison
Verification process

APPROACHES TO PAYMENT SOLUTIONS

Support & Reconciliation

Month 01, 2017

Deployed November 2016
2017 Q1 transactions = 804
2017 $ collected = $268,905
2017 average transaction = $334.46
How the public interacts with the system

APPROACHES TO PAYMENT SOLUTIONS

EUTFPAY

Month 01, 2017

Deployed 2011
Document ordering / eFiling
How users interact with the system

APPROACHES TO PAYMENT SOLUTIONS

Judiciary Payments

Month 01, 2017

Deployed 2014
2016 transactions = 7,863
2016 $ collected = $2,137,637
2016 average transaction = $271.86
How the public interacts with the system

APPROACHES TO PAYMENT SOLUTIONS

Boating Payments

Month 01, 2017

Deployed March 2013
2016 transactions = 50,406
2016 $ collected = $5,173,157
2016 average transaction = $102.63
How the public interacts with the system

APPROACHES TO PAYMENT SOLUTIONS

e-Traffic

Month 01, 2017

Self Funded (Transaction Funded)
$1.50 per transaction
2.5% credit card fee (this is a pass through)
No annual maintenance cost
Other options are available if you are interested

APPROACHES TO PAYMENT SOLUTIONS

Funding Model

Month 01, 2017

Can we use current Judiciary Electronic Payment SOW?
Does an SOW amendment need to be written?
Ongoing debate with the Portal Project Manager as to whether payment processing is "in scope"

APPROACHES TO PAYMENT SOLUTIONS

Other Considerations

Month 01, 2017

Questions from Judiciary team?
Are there others that need to be in this conversation?
Who is Judiciary primary point of contact?
HIC will provide additional info as needed
Written recap

APPROACHES TO PAYMENT SOLUTIONS

Hawaii Information Consortium

2017 Mid year review

Overview

PRIORITY LIST

PRIORITY LIST

Approaches to Payment Solutions

What we'll do today

APPROACHES TO PAYMENT SOLUTIONS

Introductions

APPROACHES TO PAYMENT SOLUTIONS

Overview of Approaches

APPROACHES TO PAYMENT SOLUTIONS

Payment Processing

APPROACHES TO PAYMENT SOLUTIONS

Overview

APPROACHES TO PAYMENT SOLUTIONS

Checkout Screens

APPROACHES TO PAYMENT SOLUTIONS

Disbursements

APPROACHES TO PAYMENT SOLUTIONS

Support & Reconciliation

APPROACHES TO PAYMENT SOLUTIONS

EUTFPAY

APPROACHES TO PAYMENT SOLUTIONS

Judiciary Payments

APPROACHES TO PAYMENT SOLUTIONS

Boating Payments

APPROACHES TO PAYMENT SOLUTIONS

e-Traffic

APPROACHES TO PAYMENT SOLUTIONS

Funding Model

APPROACHES TO PAYMENT SOLUTIONS

Other Considerations

APPROACHES TO PAYMENT SOLUTIONS

Questions and Next Steps