Hawaii Information Consortium

e{hawaii.gov}

Hawaii Information Consortium

201 Merchant Street, Suite 1805

Honolulu, HI 96813

August 2, 2017

2017 Mid year review

e{hawaii.gov}

Hawaii Information Consortium

201 Merchant Street, Suite 1805

Honolulu, HI 96813

August 2, 2017

Overview

e{hawaii.gov}

Hawaii Information Consortium

201 Merchant Street, Suite 1805

Honolulu, HI 96813

August 2, 2017

PRIORITY LIST

e{hawaii.gov}

Hawaii Information Consortium

201 Merchant Street, Suite 1805

Honolulu, HI 96813

August 2, 2017

PRIORITY LIST

Month 01, 2017

Copyright © 2017, Hawaii Information Consortium

  • Introduce the teams
  • Brief overview of different approaches
  • System demonstrations
  • Other considerations
  • Questions and next steps

Approaches to Payment Solutions

What we'll do today

Month 01, 2017

Copyright © 2017, Hawaii Information Consortium

  • Burt Ramos, HIC General Manager
  • Janet Pick, HIC Director of Portal Operations
  • Tony Tran, HIC PMO Manager
  • Judiciary team

APPROACHES TO PAYMENT SOLUTIONS

Introductions

Month 01, 2017

Copyright © 2017, Hawaii Information Consortium

  • Various examples are being used today
  • How payment processing works
  • Judiciary Documents
  • BARS Online Pay
  • eTraffic Payments
  • EUTF Pay

APPROACHES TO PAYMENT SOLUTIONS

Overview of Approaches

Month 01, 2017

Copyright © 2017, Hawaii Information Consortium

  • Overview, payment methods and types
  • Checkout screens
  • Disbursements - paper checks vs ACH
  • Transaction support - HIC Customer Service 
  • Post transaction reconciliation

APPROACHES TO PAYMENT SOLUTIONS

Payment Processing

Month 01, 2017

Copyright © 2017, Hawaii Information Consortium

  • NIC securely processes $25b in government payments annually 
  • HIC securely processed $2b in 2016, and successfully disbursed 99% into the bank accounts of our government partners
  • Credit cards and eChecks 

APPROACHES TO PAYMENT SOLUTIONS

Overview

Month 01, 2017

Copyright © 2017, Hawaii Information Consortium

  • Credit cards and eChecks
  • Three (3) standardized checkout screens 
  • Screen #1 - Input payment information
  • Screen #2 - Confirmation
  • Screen #3 - Receipt

APPROACHES TO PAYMENT SOLUTIONS

Checkout Screens

Month 01, 2017

Copyright © 2017, Hawaii Information Consortium

  • How it works
  • Flexible depending on partner needs
  • Standared schedule of disbursements
  • Judiciary's accelerated eTraffic disbursements
  • Verification process

APPROACHES TO PAYMENT SOLUTIONS

Disbursements

Month 01, 2017

Copyright © 2017, Hawaii Information Consortium

  • How it works
  • HIC Customer Support
  • HIC Accounting and Partner Liaison
  • Verification process

APPROACHES TO PAYMENT SOLUTIONS

Support & Reconciliation

Month 01, 2017

Copyright © 2017, Hawaii Information Consortium

  • Deployed November 2016
  • 2017  Q1 transactions = 804
  • 2017 $ collected = $268,905
  • 2017 average transaction = $334.46
  • How the public interacts with the system

APPROACHES TO PAYMENT SOLUTIONS

EUTFPAY

Month 01, 2017

Copyright © 2017, Hawaii Information Consortium

  • Deployed 2011
  • Document ordering / eFiling
  • How users interact with the system

APPROACHES TO PAYMENT SOLUTIONS

Judiciary Payments

Month 01, 2017

Copyright © 2017, Hawaii Information Consortium

  • Deployed 2014
  • 2016 transactions = 7,863
  • 2016 $ collected = $2,137,637
  • 2016 average transaction = $271.86
  • How the public interacts with the system

APPROACHES TO PAYMENT SOLUTIONS

Boating Payments

Month 01, 2017

Copyright © 2017, Hawaii Information Consortium

  • Deployed March 2013
  • 2016 transactions = 50,406
  • 2016 $ collected = $5,173,157
  • 2016 average transaction = $102.63
  • How the public interacts with the system

APPROACHES TO PAYMENT SOLUTIONS

e-Traffic

Month 01, 2017

Copyright © 2017, Hawaii Information Consortium

  • Self Funded (Transaction Funded)
  • $1.50 per transaction
  • 2.5% credit card fee (this is a pass through)
  • No annual maintenance cost
  • Other options are available if you are interested

APPROACHES TO PAYMENT SOLUTIONS

Funding Model

Month 01, 2017

Copyright © 2017, Hawaii Information Consortium

  • Can we use current Judiciary Electronic Payment SOW?
  • Does an SOW amendment need to be written?
  • Ongoing debate with the Portal Project Manager as to whether payment processing is "in scope"

APPROACHES TO PAYMENT SOLUTIONS

Other Considerations

Month 01, 2017

Copyright © 2017, Hawaii Information Consortium

  • Questions from Judiciary team?
  • Are there others that need to be in this conversation?
  • Who is Judiciary primary point of contact?
  • HIC will provide additional info as needed
  • Written recap

APPROACHES TO PAYMENT SOLUTIONS

Questions and Next Steps

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