GET THE PICTURE
GET THE PICTURE
GET THE PICTURE
GET THE PICTURE
GET THE PICTURE
GET THE PICTURE
GET THE PICTURE
GET THE PICTURE
GET THE Picture
Tony Guo
Chris Pang
Discovery
Objective of the discovery phase
1a
"Play-by-Play"
BIAS
Assessing THe situation
Your goal is also to understand something about how this organization functions so that you will understand how it will manage the implementation of your recommendations
You can assume that how the organization manages its current situation will be identical to how you and your suggestions will be managed
Successful
Implementation
DISCOVERY intervieWS
The interview is a means of discovery that is common to all disciplines and cannot be underrated.
The mere act of asking questions can stimulate people to rethink what they are doing
Creates expectation of change, if you feel you have contributed and participated in steps leading to change you are more likely to support changes
If you encounter resistance in an interview, deal with it the same way you deal with resistance at any other stage of the process
Case Study - HR Surveys
Top
Second
Third
The presenting problem
Perceptions of others' contribution
Perceptions of own contribution
Top
Second
Third
The presenting problem
Perceptions of others' contribution
Perceptions of own contribution
Top
Second
Third
The presenting problem
Perceptions of others' contribution
Perceptions of own contribution
The consultant’s energy is directed towards continually uncovering issues for which people can take responsibility.
Uncovering deeper layers of a problem is really the search for unused resources available to solve the problem or create something new.
Peeling the Layers
Getting the Picture
Finding all the puzzle pieces
Strengthening your recommendations
Fitting them together is the next step