Multi-Cloud Service Management
By Viktor Shevchenko
Sergii Scherban
Who we are?
What we want to talk about
- Project in general
- High-level architecture
- Integrations
- Plans
- Demo
Yet another ticket brokering tool?
- Build any complex data manipulation and execute side effects on data processing
- Single unified source of data storage
- Generic integration with ITSM and SmartIT
- Drived by ability to have extra context around the data
Bird eye view on architecture
Integrations
- Build on the top of Innovation Suite
- Tight UI integration with SmartIT
- Deep usage of Integration Service
- Provide 2 way out of the box bi-directional flows with Jira, Rally, Salesforce.
IS Connectors
Remedy ITSM Connector
Multicloud Connector (94%)
We use
We contribute
We own
Rally Connector (80%)
Jira Connector (30%)
AWS Connector (80%)
Salesforce Connector
Plans
- Support more cloud providers OOTB
- Increase ease of connector configuration(share responsibility)
...
- Decrease complexity of product deployments
- Increase automation coverage