Feedback as a tool to improve
X
Y
talks to
about Topic/Problem/Event
X
Y
have a discussion Topic/Problem/Event
come to some
Decision/Common ground
Seems to be simple in theory
on practice is a difficult conversation
X
Y
talks to
about Topic/Problem/Event
X
Y
have a discussion Topic/Problem/Event
come to some
Decision/Common ground
But often things go wrong
good intentions result in negative effect
Why?
Feedback has
implicit conversations hidden
What happened?
Feelings
conversation
Identity
impact
(they are usually untold)
vision of situation
how feelings impact conversation
how feedback impact self-identity
What happened
Different views on problem
What happened
Different views on problem
X
Y
Blue!
Yellow!
What happened
Different views on problem
X
Y
Blue!
Yellow!
Important to learn views and find common ground
What happened
No full information about
the context
What happened
No full information about
the context
X
Y
???
!!!!
It's important to understand people context
What happened
Staying in problem-space
X
Y
What happened
Staying in problem-space
X
Y
What happened
Staying in problem-space
X
Y
Example:
Focusing on problems
Jumping into conclusions
Blaming
What happened
Better to stay in solution space
What happened
Better to stay in solution space
X
Y
What happened
Better to stay in solution space
X
Y
Suggest solutions
Focus on future
Communicate expectations
Feelings conversation
Feedback may involve feelings and they better be shared in constructive way
Feelings conversation
Feedback may involve feelings and they better be shared in constructive way
X
Y
We should do ABC
Ok
Feelings conversation
Feedback may involve feelings and they better be shared in constructive way
X
Y
We should do ABC
Ok
I'm frustrated!
Feelings conversation
Feedback may involve feelings and they better be shared in constructive way
X
Y
We should do ABC
Ok
I'm frustrated!
Maybe X don't even care!
Feelings conversation
Feedback may involve feelings and they better be shared in constructive way
X
Y
We should do ABC
Ok
I'm frustrated!
Maybe X don't even care!
Hidden feelings will express in assumptions and attributions
Feelings conversation
It's normal to have feelings.
If not they will have you.
Show empathy and
care about what people feel when providing feedback and after
Identity impact
Identity defines who you are
how you understand yourself
Example:
Serena Williams - Tennis player, mother
Artem - Engineer, husband, blogger
Joanne Rowling - Novelist, film producer
Identity impact
Feedback can impact on identity
try not to harm it
X
me
Artem
Blog got negative comments!
Identity impact
Feedback can impact on identity
try not to harm it
X
me
Artem
Blog got negative comments!
Was article good?
Identity impact
Feedback can impact on identity
try not to harm it
X
me
Artem
Blog got negative comments!
Was article good?
Are there good articles?
Identity impact
Feedback can impact on identity
try not to harm it
X
me
Artem
Am I a good blogger?
Blog got negative comments!
Was article good?
Are there good articles?
Identity impact
Feedback can impact on identity
try not to harm it
X
me
Artem
Am I a good blogger?
Blog got negative comments!
Was article good?
Are there good articles?
Identity crysis
Identity impact
Feedback should help to improve
Not to harm people's identity
Make it better
When giving feedback describe very specific situation
(include, time, place, very specific topic, facts)
Make it better
When giving feedback describe very specific situation
X
me
Artem
Last article
(include, time, place, very specific topic, facts)
Make it better
When giving feedback describe very specific situation
X
me
Artem
Last article
(include, time, place, very specific topic, facts)
You published last week
Make it better
When giving feedback describe very specific situation
X
me
Artem
Last article
(include, time, place, very specific topic, facts)
You published last week
Was too short
Make it better
When giving feedback describe very specific situation
X
me
Artem
Last article
(include, time, place, very specific topic, facts)
You published last week
Was too short
And had no images
Make it better
When giving feedback describe very specific situation
X
me
Artem
Last article
(include, time, place, very specific topic, facts)
You published last week
Was too short
And had no images
Wow I have a better article idea!
Make it better
Agree on concrete next steps when giving/receiving feedback
(better if they steps would include timing)
Make it better
Agree on concrete next steps when giving/receiving feedback
X
me
Artem
Blog has low visibility
(better if they steps would include timing)
Make it better
Agree on concrete next steps when giving/receiving feedback
X
me
Artem
Blog has low visibility
(better if they steps would include timing)
Let's do SEO keyword research, tomorrow
Make it better
Agree on concrete next steps when giving/receiving feedback
X
me
Artem
Blog has low visibility
(better if they steps would include timing)
Let's do SEO keyword research, tomorrow
Next week rewrite, article titles
Make it better
Agree on concrete next steps when giving/receiving feedback
X
me
Artem
Blog has low visibility
(better if they steps would include timing)
Let's do SEO keyword research, tomorrow
Next week rewrite, article titles
Write 2 new articles
Make it better
Agree on concrete next steps when giving/receiving feedback
X
me
Artem
Blog has low visibility
(better if they steps would include timing)
Let's do SEO keyword research, tomorrow
Next week rewrite, article titles
Write 2 new articles
Act on things that were agreed