by Lewicki, Handbook of Conflict Resolution
Considering the basic needs of communication and trust repair,
following are some Implications for Managing Conflict effectively:
1. PROCESS AWARENESS:
The levels of trust or distrust
will shape significantly any emergent conflict dynamics.
2. REALITY ACKNOWLEDGEMENT:
Trust is often the first casualty in conflict.
When conflict occurs, the foundation of trust breaks down and both sides may become defensive.
3. DESTRUCTIVE CYCLES:
Relationships characterized by distrust are likely to be conflict laden,
Negative expectations can become negative self-fulfilling prophecies,
which feeds further distrust.
which often lead the conflict into greater intensity and hurtfulness.
4. RELATIONSHIP BUILDING:
Yet, it is even more crucial for them to build common goals and values,
thereby increasing their investment in one another.
It is important for parties to develop
a level of trust that enables them to work together.
5. FUTURE POTENTIALS:
It is possible to repair trust through relationship work.
Authentic trust repair is often the starting point
for effective conflict resolution.
"Conflict cannot survive without your participation."