Managing Conflict

by Lewicki, Handbook of Conflict Resolution

Considering the basic needs of communication and trust repair,

 

 

following are some Implications for Managing Conflict effectively:

1. PROCESS AWARENESS:

 

 

The levels of trust or distrust

will shape significantly any emergent conflict dynamics.

2. REALITY ACKNOWLEDGEMENT:

 

Trust is often the first casualty in conflict.

 

When conflict occurs, the foundation of trust breaks down and both sides may become defensive.

 

3. DESTRUCTIVE CYCLES:

Relationships characterized by distrust are likely to be conflict laden,

 

 

Negative expectations can become negative self-fulfilling prophecies,

which feeds further distrust.

which often lead the conflict into greater intensity and hurtfulness.

 

4. RELATIONSHIP BUILDING:

 

Yet, it is even more crucial for them to build common goals and values,

thereby increasing their investment in one another.

 

 

It is important for parties to develop

a level of trust that enables them to work together.

 

5. FUTURE POTENTIALS:

It is possible to repair trust through relationship work.

 

Authentic trust repair is often the starting point

for effective conflict resolution.


 

 "Conflict cannot survive without your participation."

Wayne Dyer

MANAGING CONFLICT

By crossingborderseducation

MANAGING CONFLICT

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