FrontendMetrics

Net-UX team

• Amazon is data-driven
• Tons of resources for service-level metrics
• No good resources for UI metrics (web development)
• Cannot use commercial alternatives
• We created our own library (made it reusable)

FrontendMetrics

Net-UX team

• Understand user behaviour
  • How long does it take to close a ticket?
  • What are the actions taken per ticket type?
  • Which features are used and which ones aren't?
• Provide service-level metrics (alarms)
  • Load time (per page, per request)
  • Browser-level errors