Pandora

Point Of Order

May 2015

Goal

POS offload, Improved on-store experience

Means

Reuse the commerce site to build the orders online (including loyalty handling)

Method

Minimal adjustments to go for a pilot, On success - full scale implementation

Challenges

  • Sales rep authentication, permissions, store info
  • Send non-paid order to ERP, Status mng
  • Stock override, Storage override
  • Loyalty club (New member, Existing member)
  • Passing the order to POS (Barcode printing)
  • UI / UX adjustments
  • Performance, performance, performance 


Worth noting

  • User interface - Pilot vs full-scale.
  • Training - On plan.
  • Support - On plan.
  • Pilot criteria - Bottleneck released, Better experience.
  • Pilot goals - 
    • Validation
    • Feedback loop (frontend + backend)


Main flows

  1. Log in as a sales representative
  2. Catalog browsing
  • Tap “add to cart”
  • “Press” for size selection
  • Remove item from cart
  • Empty cart
  • Any time loyalty club
    • Search for an existing member
    • Add a new member
    • "New Shopper"
  • Send order
    • Reference number
    • Print generated barcode

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