Developer Experience

Catapult vs Competitors

What this is

• Developer UX
• Conversation about how to improve our Developer Experience

What this isn't

• Feature comparison
• Price war
• API Comparison

Dashboard

Nice

• Demos are fully interactive
• Dashboard is pretty slick

Not Nice

• Getting up and running takes time

Docs

Nice

• Looks good

Not Nice

• No real examples
• Not static side

Out of the way

• Market Leader
• Dominates Github presence 
• SEO: "How to ____ twilio"

That Said

• Their Dashboard isn't GREAT
• May be starting to relay on being leader

Nice

• Getting started
• API Version list
• Curated Tutorials
• Once found: API Explorer

Not Nice

• # of clicks to documentation
• Getting to API explorer

Dashboard

Nice

• Call to action at top
• API Calls for Copy/Paste immediate in dashboard
• Easy to Create account

Not as much

• Can't do anything until add $$
• Dashboard for apps/Number is confusing

Docs

Notes

• Had to verify # to create account.
• Verification didn't work Google Voice or Republic
• Assumed I was fraudulent b/c of that
• Feature set is lacking
• Dashboard is fairly confusing

Dashboard

Nice

• All organized on left
• Modern web design

Not nice

• Assigning numbers to apps awkward
• numbers are sms or voice, not both
• Docs are VERY wordy

Full Disclosure

I like their site

Show Case

Demo Apps

First

• We've come a LONG way
• Better at some
• Worse than others
• Our Dashboard is pretty full featured
• The fact that we're having this conversation is great

Suggested Improvements

• Need to get on front page of Bandwidth.com
• Add dashboard link from Docs page
• Could clean up doc site
• More??