Tri-Cities
Week #3: Business Model
Weekender - April 22nd - 24th
Cheerleader - April 24th @ 5pm
An abstract representation of an organization and how it creates, delivers, and captures value
Value Proposition
Customer Segments
Customer Relationships
Channels
Revenue
Key Partners
Key Activities
Key Resources
Cost Structure
Value Proposition
What Value Do You Deliver to the customer?
Newness, Performance, Customization, Design, Price, Cost Reduction, Risk Reduction, Accessibility, Convenience/Usability
Customer Segments
For whom are we creating value?
Customer Types, Industries, Mass Market, Niche Market, Segmented Diversified, Multi-Sided Platform
Customer Relationships
What type of relationship does each of our segments expect us to establish and maintain with them?
Personal Assistance, Self-Service, Automated Services, Communities, Co-Creation
Channels
How do we reach each customer segment?
Awareness - Inform them of product/service
Evaluation - Help customers understand
Purchase - How do they give a dollar?
Delivery - How do we give value?
After Sale - How to we support?
Revenue Streams
How and how much do they pay?
Asset Sale, Usage Fee, Subscription Fee, Lending/Renting/Leasing, Licensing, Brokerage Fee, Advertising
Price - Fixed, Feature-Dependent, Volume Dependent
Key Partners
What do you need from other orgs?
Optimization & Economy
Reduction of Risk and Uncertainty
Acquisition of resources and activities
Key Activities
What are we doing to create the value, plus all the other boxes?
Production, Problem Solving, Platform/Network
Key Resources
What are the supplies for creating value plus All the other boxes?
Physical, Intellectual, Human, Financial
Cost Structure
What are the most important costs in our business model?
Big Costs in Other Boxes!
Cost-Driven? (Low-Price)
Value-Driven? (High Value)
Economies of Scale, Economies of Scope
Next Week:
Branding & Launch Weekend!