AI Receptionist for Salons & Med Spas: Booking Script

Key points from a free Peace Call guide

What the AI handles

  • Overflow, lunch and after-hours calls
  • Sort new vs existing guests
  • Book, reschedule or cancel
  • Explain approved deposit and late-cancel wording
  • Offer waitlist or next slot

What it must never do

  • No clinical or aesthetic advice
  • No outcome promises
  • No improvised prices
  • No full medical histories by phone
  • No pretending to be human

A 7-step call flow

  1. Greeting with AI and recording notice
  2. New vs existing
  3. Name and callback number read back
  4. Service and timing
  5. Policy line
  6. Book or take request
  7. Recap text without clinical details

Med spa privacy

  • Collect the minimum needed to book
  • Ask the vendor in writing about BAA coverage for recordings, transcripts and AI summaries
  • Keep confirmation texts free of treatment details

Full guide

Made with AI assistance and reviewed. Peace Call is an independent HighLevel affiliate and may earn a commission.

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