"Today I Learned" Tuesdays
(TILT)
The Elevator Problem
You are the owner of an office building
Your tenants started complaining
about the elevator...
"It's too old."
"It's too slooooooooow."
"I have to wait a lot."
What will you do?
PROBLEM FRAMING
"The elevator is too slow."
SOLUTION SPACE
Make the elevator faster.
- Install a new lift
- Upgrade the motor
- Improve the algorithm
REFRAMING THE PROBLEM
"The wait is annoying."
SOLUTION SPACE
Make the wait feel shorter.
- Put up mirrors
- Play music
- Install hand sanitizer
PROBLEM FRAMING
"The elevator is too slow."
SOLUTION SPACE
Make the elevator faster.
- Install a new lift
- Upgrade the motor
- Improve the algorithm
The Mirror Solution
The Mirror Solution
The point of reframing is not to find the “real” problem but, rather, to see if there is a better one to solve.
PROBLEM REFRAMING
Key Takeaways
The Mirror Solution
The very idea that a single root problem exists may be misleading; problems are typically multicausal and can be addressed in many ways.
PROBLEM REFRAMING
Key Takeaways