REVAMPING
OTRS
Look & Feel
- Web
- Responsive
New Features
- Development
- Third-party modules
Development Team
Guillermo Cura
Front-end Developer + Graphic Designer
Alejandro Sena
JavaScript Developer
Marcello Farias
Backend Developer + System Administrator + PM
The Hackett Group
Product Owner
Redesign Proposal
New Items
- Customizing Third-party modules
- New development
Creating Custom modules
- Tickets
- News
-
Knowledge Base
- Monitoring
- Key Performance Indicators
- Benchmarking
- Robotic Process Automation
- MSR - WSR (Reports)
Dashboard Revamping
- HTML, CSS
- JavaScrip
- Perl
- OTRS Templating, API
Built With
Working Stages
- Setting the development environment
- Checking the viability of doing upgrade
- Website Redesign
- Focusing on client views
- Adding new features
Methodology
- Remote-FullTime-3DaysOnSite-Job
- Collaborative working
- Scrum / Agile
- Weekly deliverables (Git)
Development Life Cycle
Project Schedule
Testing
- Weekly
- Pre-Production environment
- Collaborative working with The Hackett Group
Post-Development
3 months support after final delivery to correct faults, (fixing bugs).
Software Support
REVAMPING