Managing Conflict in Teams

Jeff Yacup

Recapping Last Week

Elements of Powerful Parternships

• Complementary Strengths
• A Common Mission
• Fairness
• Trust
• Acceptance
• Forgiveness
• Communication
• Unselfishness

Title Text

Yes, and...

So What Causes Conflict?

Causes of Conflict

• Lack of understanding
• Difference in opinions
• Not listening
• Lack of empathy
• Wanting to be right
• Wanting to win
• Unrecognized differences
• Unmet psychological needs
• Change
• and others...

Self Reflection...a Personal Conflict

Skills Needed to Navigate Conflict...what are they?

Skills Needed to Navigate Conflict

• Communication Skills
• Empathy
• Emotional Intelligence
• Creative Problem Solving

Summarizing

• Silence
• The Mixer
• Listening Positions
• RASA

Crucial Conversations: STATE

• Share your Facts
• Tell your Story
• Ask for others' Path
• Talk Tentatively
• Encourage Testing

Conflict Scenarios

How would you handle this?

What are things you could say?

If Dakota, how could you approach?

If Casey, how could you approach?

Other Conflict Tips

• Don't be afraid
• You're not going to do it perfect, so give grace
• no 'Just'
• No 'Brutal Honesty'
• Ground Rules
• How to Win Friends and Influence People
• Other?

Back to your Personal Conflict