DevOps Adoption

• people
• processes
• technology

People

• trainings
• certifications

Vision: k8s rancher cowboys on aws

Processes

• presence of agile practices
• communication mechanisms
• collaboration tools
• knowledge sharing platforms
• customer feedback mechanisms

Technology

• deployment patterns = CI/CD

• monitoring and alerts

• configuration management tools, IaC

• automation = ops, tech processes

• quality controls = test, security, best practices guidelines

• collaborative tooling

CI/CD

• right at the core of DevOps
• mediates the "wall of confusion" at the intersection of Dev and Ops
• everybody loves it :-)

Monitoring and Alerts

• share info about how systems and apps are running
• get everyone to a common understanding (vital for making improvements)
• configurable (define, manage, and share) by the team operating the service
• self-service monitoring and alerting is a countermeasure to Dev and Ops working in silos
• help on ownership and accountability

Monitoring and Alerts

What?

• key system metrics such as latency, response time, error rate, resource utilization and more.

• business objectives (!) derived from system metrics e.g. measuring response time as a proxy for customer satisfaction

• on-demand access to real business metrics e.g. time on site, app opens, customer sign-ups, revenue rates

• observability through log semantics

Config management tool

• enables teams (devs, ops, secs) to contribute changes to system and app configs
• makes operability and security a shared responsibility across teams
• propels automation!

Tech Processes

• Source code control
• Merge Requests
• Deployments
• Rollbacks
• Databases migrations
• Operations
• Incident Handling
• Post Mortems

How to act

• Prepare Maturity Matrix
• Assess maturity of people, process and tech
• Outcome = documentation, inventory apps and services, backlogs and roadmaps, dashboards (?)
• Establish and share baseline measurements for system, customer, and business metrics at the outset, e.g. deployment frequency, MTTR, MTBF
• Share work practices and processes early

CAMS = Culture, Automation, Measurement, Sharing

thanks :-)