Kick Cards
TechUG
James Rutherford (@jtruk)
28th September 2017
www.kick.cards ~ @kickcards
Schedule
Introductions
Play
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Caveat
Caveat
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Introductions
Me
You
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The Cards
Me
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You
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"How would you like other people to describe what you do?"
How do you think they would describe you at the moment
What actions will move things from the current state to your desire?
www.kick.cards ~ @kickcards
Surprise and Delight
Walk through your client/customer journey
Pick a point and add something delightful
Extra information, service above and beyond, a complementary item, something quirky
www.kick.cards ~ @kickcards