DS Help Assistant with AI Chatbot

Image source: https://www.callcentrehelper.com/ways-to-improve-chatbots-boost-satisfaction-124375.htm

Hack Day #13
Kevin C Chen & Gurpreet Kaur Saran

Existing Help Experience

New Experience?

Telemetry

Machine Learning

Natural
Conversation Experience

 

Integration
Automation

DEMO

Image source: https://cloud.google.com/dialogflow/docs/basics

Image source: https://cloud.google.com/dialogflow/docs/basics

New Experience

  • Natural Conversational Experience
    • Enable rich interactions
    • For both customer and new hires to learn about the product
       
  • Help with Precision
    • Powered by Machine Learning with trained model to understand user's intent
  • Telemetry enabled
    • Metric to assist operation
    • Metric to understand what drives user to engage help
    • Analytics with insight to further improve UX

  • Integration & Automation
    • Many platform & DS integration options
    • Serverless architecture
    • FAQ & Knowlege Base Ingestion with Automation

Happy Customer

Telemetry

Machine Learning

Natural
Conversation Experience

 

Integration
Automation

Questions?

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