DS Help Assistant with AI Chatbot
Hack Day #13
Kevin C Chen & Gurpreet Kaur Saran
Existing Help Experience
New Experience?
Telemetry
Machine Learning
Natural
Conversation Experience
Integration
Automation
DEMO
Image source: https://cloud.google.com/dialogflow/docs/basics
Image source: https://cloud.google.com/dialogflow/docs/basics
New Experience
-
Natural Conversational Experience
- Enable rich interactions
- For both customer and new hires to learn about the product
-
Help with Precision
- Powered by Machine Learning with trained model to understand user's intent
-
Telemetry enabled
- Metric to assist operation
- Metric to understand what drives user to engage help
- Analytics with insight to further improve UX
-
Integration & Automation
- Many platform & DS integration options
- Serverless architecture
- FAQ & Knowlege Base Ingestion with Automation
Happy Customer
Telemetry
Machine Learning
Natural
Conversation Experience
Integration
Automation
Questions?
DS Help Assistant with AI Chatbot Image source: https://www.callcentrehelper.com/ways-to-improve-chatbots-boost-satisfaction-124375.htm Hack Day #13 Kevin C Chen & Gurpreet Kaur Saran