aka: invite the conversation
aka: listen, echo back, remove assumptions
aka: validate student experience
Share a relevant related experience from your past
aka: normalize student experience
NOTE: this is NOT a time to "show off" how capable you are, how easy it is to solve the problem, or co-opt the student struggle
aka: build connections to prior healthy behaviors
aka: refocus on tangible strategies and support structures
"I would like to bring in [other staff member] because I think they will have more insights and strategies for you. "Are you comfortable with that?"
"What can I share with them?"
"Would you like to reach out to them directly yourself?"
aka: "Let's increase your support structure" -
NOT "I'm out!"
aka: summarize short-term action plan for both student and you
aka: verify that student concerns have been addressed and that a plan is in place
aka: follow up to see if strategies are working, establish accountability