lessons learned as a quality engineering manager
@mcruzdrake
2008
Customer Relations Officer
2010-2013
Computer Science with Business and Accounting
2013
Graduate Test Consultant
2016
Senior Test Engineer
2015
Test Engineer
2017
QA Consultant
2019
Principal Test Automation Engineer
2021
Quality Engineering Manager
@mcruzdrake
how it started
@mcruzdrake
how's it going?
@mcruzdrake
30/60/90 plan
wins of the week 🙌🏻
people management programme
learnings from other managers
phone calls
1:1 template
TEAM PERSONAL MAPS
@mcruzdrake
@mcruzdrake
what i have learned so far
@mcruzdrake
1. Lead with empathy and kindness
@mcruzdrake
2. it's not about you anymore
@mcruzdrake
3. be prepared to deal with difficult conversations
@mcruzdrake
4. let them grow in their own pace
@mcruzdrake
5. your leadership style needs to be adaptable
@mcruzdrake
6. proactively share your learnings
@mcruzdrake
7. lead by example
@mcruzdrake
RESOURCES THAT HAVE HELPED ME
@mcruzdrake
lessons learned as a quality engineering manager