WordCamp Los Angeles 2018
Presented by: Matt Cromwell
@learnwithmattc
Getting to Know the Forums
Rules of the Forums
Monitoring Your Threads
User Roles
Tips and Tricks
C.R.E.W. -- the Tone Guide
A Forum for every aspect of WP
Also Plugins
Also Themes
Do not post sensitive information
Do not post test credentials to a live site
Never offer to login to a users site...ever.
Don't provide support for your Pro version
Don't drop affiliate links
Don't at-mention moderators, instead, use the "modlook" tag
Authors, Contributors are auto-subscribed
Otherwise, click that button
RSS Feed:
wordpress.org/support/plugin/{plugin-slug}/feed
Add a list of key terms that you want to get notified about in WordPress Slack. This is great for when someone mentions your plugin in a different forum.
Confident, not Apologetic
Results Oriented, not Argumentative
Educational, not Haughty or Overly Technical
Welcoming, not Thankful
Head of Support at GiveWP.com
Community Consultant for Media Temple
@learnwithmattc