A CRASH COURSE in PHYSICAL Delivery
ASCLA Discovery to Delivery Preconference | 06.28.13
Jason Kucsma | @J450Nk
Director, Metropolitan New York Library Council
About ME
American Culture Studies
Clamor Magazine
Allied Media Conference
SIRLS, UofAZ
METRO
I have NO BUSINESS doing delivery!
ENTER EMPIRE LIBRARY DELIVERY.
WHAT WE LEARNED BY
TAKING OVER A STATEWIDE DELIVERY SERVICE IN LESS THAN A YEAR
BE NIMBLE.
With our planning
With our task force
With our process
OPEN COMMUNICATION.
Document what we knew.
Document what we didn't know.
MANAGE FLEXIBLE EXPECTATIONS.
For our bidders
For our libraries
For ourselves
STICK WITH WHAT YOU DO BEST.
Bring in the experts.
Leverage your strengths.
Plan for Growth.
Successful first year
Building on success
LOOKING BACK
Be nimble.
Open communication.
Manage flexible expectations.
Stick with what you do best.
Plan for growth.
THANK YOU!
jkucsma@metro.org
@J450NK
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