#WeAreDigital
#WeAreMontechelo
www.montechelo.com.co
Methodologies based on user-centered strategic scope, providing added value in short term, achieving success in each project.
Design thinking and SCRUM
The System and Operations UnLimited (Soul) applicative has been created with the purpose of centralizing the company’s administrative processes information.
We offer software development and support, chatbots, mobile apps, web service and API’s totally centered on solving each one of our client’s needs.
Update your data center by executing apps and services locally and on the cloud. Our technology is supported under AWS standards and environments, where we also include a part of our infrastructure solution.
Effective control of great amount of diversified data for support and decision making visualizations. The result if this grouping is the interactive view of diverse agents’ and management’s KPI’s under quantitative and qualitative criteria avoiding data manipulation, assuring data integrity, availability and confidentiality.
The most important value of data collection, modeling and transformation is the analysis and exploration stage, generating routes through future trends and predictive models of customer profiling, sales predictions, product or service recommendations with their characteristics, operational and quality analysis, decision models, agents profiling under performance and sociodemographic guidelines.
Creation of transactional virtual agents through call flows in various languages where the destination may be the transfer of the call to an agent, payment confirmation text message or emails with the requested information. Call management is done through SOUL and the recorded data is stored directly on databases for processing with BI or DataScience.
In the Design & Experience area, we provide the best solutions in terms of User Experience and Interface Design, through innovation, usability and creativity.
QA (quality assurance) emerges as a commitment to quality in digital products. It is a profile that facilitates the performance of test tests to check the operation of the software. The goal of our QA testing team is to detect errors in the shortest time possible.
In each project, either express or custom, we make sure to plan based on agile methodologies, we execute and make a thorough follow-up for compliance.
We efficiently assign our expert Product Owners for each activity, documenting and detecting potential risks and the solutions that will be applied if they materialize.
#WeAreDigital
#WeAreMontechelo
www.montechelo.com.co