PRESENTACIÓN GBS

INDEX

  •  What is MIOS and how does it work?
  •  Advantages
  •  Platform
  • Big Data, BI & Datascience

 What it is and how does it work?

The MIOS platform (Main Integrated Optimized System is an ERP, it has been created with the purpose of centralizing the functionalities of the operation. Such functionalities are associated with the control and compliance of work shifts and break times. ​

Contact with us

 The MIOS platform (Main Integrated Optimized System) is an ERP (Enterprise Resource Planner) on Demand that integrates key functions, streamlines operations and provides information in real time and in a secure way for decision making.

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 Advantages

Centralization

Traceability

Personalization

Integration

Automation

Omnichannel

 Centralizes and allows access to information in real time to all members of the company.

Greater control, traceability and productivity of the processes carried out in the company.

Customization and adaptation of modules to the business model of the company.

 Cross-platform integration through API services.

 Automation of operations such as report generation.

 Omnichannel customer management to improve the service experience.

UX

UX

User-centered design based on research and development methodologies such as design thinking, empathy processes and focused on the KPIS of the companies​

UX

Cloud

Cloud

We have a multidisciplinary human team, specialized in different technologies, aligned with the trends and best practices of the current market, such as:

 

  • Hyperconvergence
  • Kubernets
  • Dokers
  • API Gateway

 

This allows us to offer the different Cloud services, tailored to the requirements of our customers:

  • Cloud Private- IASS, SASS, PASS, BASS, DASS.
  • Cloud Hybrid- AWS,  AZURE, Google Cloud.

 

Ensuring 99.99% service availability.

Cloud

How do we do it?

  • The user logs in our Service Management Tool, creates the case according to the incident or requirement. The Self Service analyst of the Service Desk validates the case, assigns it or scales it according to its complexity or location. In this way, the user does not deal with contacting the group in charge of solving the case.

 

  • We have 2 levels of care which allows us to attend 80% of cases remotely. This has allowed us to minimize management times and improve efficiency of service.

 

  • If the management of the case requires attention from Level 2, it is escalated to the respective group, obtaining the documentation of the performed activities. In this way, all our users will have an updated case progress. No direct communication with the area is needed, only through our management tool.

 

  • We have a user management specialized group focused on compliance with Information Security policies, which has allowed us to have reliability and integrity
     
  • We have a planning and executing special tasks group that is oriented to the deployment of end-user machines. For this reason, we have achieved the expansion of our operations and the implementation of new work groups in short time
     
  • The service we offer in support covers all projects, activities and events that may be presented day by day, so no additional staff is required to meet the objectives

Infra

Infra

Infraestructure

We manage and guarantee all the company's electrical infrastructure to ensure the core of the business and electrical continuity, through the following items:

  • UPS DataCenter: Ensure electrical continuity of devices.
  • Centralized UPS: Ensure electrical continuity at headquarters and operations.
  • Generator sets: (Electric Plant) Emergency system in case of power outage in the commercial electrical network.

We perform the electrical infrastructure load projection, to also ensure the stability of the company or the different headquarters.
We also maintain the availability and project the execution of the maintenances that are required for the operation.

Through the following items, we manage DataCenter by ensuring its functionality on computers that are hosted:

  • Air Conditioners: devices temperature control.
  • Ups DataCenter: Ensure electrical continuity of devices.
  • Biometric Access: Ensure the entry of only authorized personnel.

We work in Microsoft environment and our services are in Windows Server.

Support

Support

Support

COS SERVICE DESK OVERVIEW

Objetive

Assignment and management of Level 1 cases. Maintain effective communication with users.

Function

Provide users with a single point of contact in which their needs in the IT area can be resolved and channeled.

Scope

Perform Level 1 validations and document the ticket by solution or escalation.

Operational Model

CRM

CRM

CRM

We have two types of solutions, an Express CRM that allows you to configure the management of your clients in all channels: voice, email, chats and social networks, and a second solution: a customer tailor-made CRM

Teleco

Teleco

Telecommunications

We work on Asterisk, which is the world leader in open source telephony platforms.

 

We use Es, an open source business suite used by many of the world's largest vicidial call centers.
 

An open source solution over linux: flexible, adaptable and cost-effective. We offer a level of redundancy.

 

With a horizontal scaling clustered system.

BigData, BI and DataScience

We offer technological solutions on all fronts related to the management of large volumes of data generated from different data sources. Guaranteeing as principles: Confidentiality, integrity and availability of data with the design and implementation of high availability database architectures and under security standards such as CIS and DISA and ISO 27001 and PCI DSS standards.

We detect and analyze all sources of information, identifying forms of extraction, volume and consolidation.

BigData, BI and DataScience

We store and organize the data identified in DataLakes with simple structures that allow consultation, transformation and consumption processes in shorter times.

We preprocess and validate the quality of the data through the implementation of DataQuality processes, this will allow us to understand the application of restructuring models, knowledge of variables and behavior of the DataSets.

We carry out advanced DataScience and Business Intelligence processes focused on descriptive, predictive and prescriptive analytics (Machine Learning and Deep Learning), achieving a current, future and scalable vision according to the scenarios proposed and that are the objective of research within the business scope.

We carry out the exploitation or presentation of data through the use of interactive visualization tools, adaptive developments or integrated solutions. You are always focused on meeting objectives and making decisions at any organizational level. Where we find: Purchase propensity models, Geospatial Models, Social Network Analysis, Profiling Models, Image and Facial Recognition Systems, Message Classifiers, Index Constructors, Risk Models, Inventory Demand Predictions, Automatic Scrubbers, among others.

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