Managerial Communication I

Strategies like this

Communicator

Audience

Message

Channel

Culture

Credibility and Benefit

RANK~TANGIBLE

Hierarchical

Conceptions of Power 

Power: Not static and dyadic (new media contexts)

Power/Knowledge/Profit (lack thereof)

Hegemonic narrativity (Hayden White, 1978)

Rank problematisation: Apes together Strong

Rank reconceptualisations

 

Case: Gamespot r/wallstreetbets (https://www.youtube.com/watch?v=ByFuJ9tB4tY)

Credibility and Benefit

GOODWILL~SYMBOLIC

Trust, vulnerability, track record being seen

Good + Will

In bonam partem interpretari - possible?

Problematisation: Implosion and Hyper-reality

"Nothing is true, everything is permitted" (AC)

...But, everything is archived.

Case: CD Projekt Red; Disco Elysium; Nike Dream Crazy;

Credibility and Benefit

IMAGE~EGO

Authenticity/Personality Cults/'Be-Like' Memes

Narrative Expectations and Countering them

Ace of types, Reversal of types (Nanette); Niche markets to mainstream markets

Problematisation: Consistency vs Adaptability

Age of Retractions and Cancel Culture

Case: V-J Day in Times Square; Memories of Murder; McKinsey John Oliver; Marvel mid credits; Zomato billboards MC/BC; Swan Upon Leda; This is America

https://www.youtube.com/watch?v=qVdPh2cBTN0&list=RDBNW4GIphNAk&index=9

Credibility and Benefit

Case Study: Swan Upon Leda vs Too Sweet

Meaning making: What do these two songs mean?

Analyse audience: arrive at demographics

Which credibility/benefit framework is being used?

From meaning to market: medium

Why is one more popular than the other?

What is algorithmic culture and how does it influence markets?


Credibility and Benefit

EXPERTISE~BENCHMARK

Knowledge Capital/Competence

Abiding by complex rule systems

Gatekeeping

Shifts of access with technology (Doctor vs WebMD)

Problematisation: Age of verifiability

Counter: Narrative Transportation

 

Case: AIB Alia Bhatt; Birds Aren't Real; IIMs

Credibility and Benefit

COMMON GROUND~BANDWAGON

 

Can you persuade a monkey to give you a banana?

Imagined communities

Safety in the herd: cultural anthropology

FOMO/JOMO

Problematisation: Bandwagons or Trolley?

Immediacy, Relevance and Correctness of Common Ground

Case: TERF Rowling and Adichie; Apple and Privacy; The Last of Us II;

Audience Strategy

Primary Audience: Known/Unknown

Demographics, Knowledge and Beliefs, Preferences, Typical Behaviour, Preferred Level of Detail, Tendency to be Challenging or Withdrawn

 

Key Influencers; Secondary Audience

 

Case Study: Marvel v DC; Elon Musk; John Oliver: Abortion Row

Audience Strategy

What do they know?

Age, Education, Occupation, Ethnicity, Gender, Culture

Same Source, Different Speeches

Hyper-relevant content; Customisation

Narrative Expectation of Audience

Mixed Background Needs

Emotions and Interest

Probable Bias

 

Case Study: Lenovo Thinkpad/Legion; Netflix; Spotify Data Storytelling; Pride Month

Audience Strategy

Audience Memory Curve

Primacy/Recency Effect

BLUF: Bottom Line Up Front 

Direct/Indirect Approach

Freytag's Pyramid Framework

Repetition, Flagging, Visuals, Shock & Awe

Memory and Story

Ben Franklin Effect: Demonetisation Speech Modi.  

 

Case Study: Erste; Budweiser; Manoj Jha Parliament Speech; Norwegian Salmon: Product/Market Fit

Persuasion

Frameworks

Organising and Structuring the Narrative

Monomyth - Musk, Jobs, Iron Man, Modi....

Elements of a Story

Audience Investment (Ikea bias) and Narrative Transportation

Immersive Narratives

Strategic Storytelling

Booker's Seven Plots

Story vs Discourse

Drugs and Narratives

Persuasion

Position - Reason - Evidence

So What?

HBR: Six Principles of Persuasion

Affect Transfer

Audience Analysis and Audience Motivation

Organizational Structure and Culture

Notions of Inclusivity

 

Public Speeches: Chris Rock Oscar Speech; Emma Watson UN; Greta Thunberg UN; Audacity of Hope; Kanhaiya Kumar JNU

Delivery

Darwin: Expressions of the Emotions in Man and Animals

Humans utilise facial expressions as external evidence of their internal states

Gesture/Posture/Movement

Kinesics and anthropology (Mead, Bateson)

Being and body

Crafting a voice

Tone/Pitch/Pace

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