5ITIL
Introduction to DevOps for ITIL driven shops
DevOps
Traditional DevOps
!== DevOps
ITIL-Driven Shops
- Values
- Principles
- Methods
- Practices
- Tools
- Entreprise-level Challenges and release
- Disparate, siloed teams
- Massive scale
Entreprise Devops
- Services and service management
- The service lifecycle
- Processes
- Functions
- Roles
- Technology and architecture
- ...
DevOps
Entreprise challenges
DevOps and Entreprise Devops
Differ:
- IT environment
- Deployment mechanism,
- Work organization and orchestration
- Scale
- Operational model
Common :
Quality and continuous improvement
- Unnecessary Dependencies
- Irrational Variations.
DevOps and enterprises IT challenges
DevOps and ITIL driven shops
DevOps
ITIL
?
DevOps values in ITIL
| DevOps | ITIL | |
|---|---|---|
| Culture | Blameless | Blameless environment |
| Automation | Save time, prevent dysfunction | Tools to enable dev and ops to become DevOps |
| Measurement | Transparent, accessible | Start being well opened |
| Sharing | Tools, discoveries, lessons, ... | Share everything |
ITIL driven shops and DevOps
Principles
Amplifying feedback
- strategy
- continual improvement
- sprint planning and reviews
Principles
- more failures
- reaction
Continual experimentation and learning
Example
- Service metrics
- Objectives
- Processes goals
- Customer needs
Run a weekly operations metrics
fact based continual improvements
Experiments
Improve in agile sprints
Stop, start, and continue doing