5ITIL

Introduction to DevOps for ITIL driven shops

DevOps

Traditional DevOps

 !== DevOps

ITIL-Driven Shops

  • Values
  • Principles
  • Methods
  • Practices
  • Tools
  • Entreprise-level Challenges and release
  • Disparate, siloed teams
  • Massive scale

Entreprise Devops

  • Services and service management
  • The service lifecycle
  • Processes
  • Functions
  • Roles
  • Technology and architecture
  • ...

DevOps

Entreprise challenges

DevOps and Entreprise Devops

Differ:

  • IT environment
  • Deployment mechanism,
  • Work organization and orchestration
  • Scale
  • Operational model

Common :

                    Quality and continuous improvement

  • Unnecessary Dependencies
  • Irrational Variations.

DevOps and enterprises IT challenges

DevOps and ITIL driven shops

DevOps

ITIL

?

DevOps values in ITIL

DevOps ITIL
Culture Blameless Blameless environment
Automation Save time, prevent dysfunction Tools to enable dev and ops to become DevOps
Measurement Transparent, accessible Start being well opened
Sharing Tools, discoveries, lessons, ... Share everything

ITIL driven shops and DevOps

Principles

Amplifying feedback

  • strategy
  • continual improvement
  • sprint planning and reviews

Principles

  • more failures
  • reaction

Continual experimentation and learning

Example

  • Service metrics
  • Objectives
  • Processes goals
  • Customer needs

Run a weekly operations metrics

fact based continual improvements

Experiments

Improve in agile sprints

Stop, start, and continue doing

Merci

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