ITIL and Change Management

Request for Change

• Record in Change management system
• Tracked to conclusion

Record

• Change is logged

Review of RFC

• Validate if Request is complete and Routed correctly

Request for change

Change Evaluation

Change Evaluation

• Different from service validation and testing
• Standard and consistent way to measure the performance of change
• Expected Risks and issues are documented and managed
• Actual performance is compared against expected outcome 

RFC Assess and Evaluate

• Prior to change authorization change manager may trigger the evaluation of the design of the new or changed service to review the intended effects of the change
• Pre-deployment a second evaluation will be performed. Now the results of testing can be used to represent the actual performance of the service after the change, such that the predicted and actual performance can be compared
• Final evaluation is executed post deployment
• In case of users dissatisfaction; investigate unpredicted effects that influenced this dissatisfaction

Transition Planning & Support

RFC

RFC

RFC

Change Management

Asses & Evaluate Change

Authorize changes and group  into releases

Coordinate implementation

Service Desingd

Change Evaluation

Validation & Test

Release

Release and Deployment Management

Build Releases

   Test Releases

              Deploy Releases

Live Enviornment

Service Operatons

Early Life Support (ELS)