Conflict management in the workplace
How you communicate defines you.
who do you want to be...?
the way we deal with our relationships matters and defines our future.
your career is ultimately your responsibility.
Managers
Coworker
Coworker
Client
Managers
Coworker
Coworker
Client
Managers
Coworker
Coworker
Client
good communication provides
- 👌 the right amount of info
- 👬 to the correct addressee
- 💫respecting temporal boundaries and agreed channels.
- ❌ avoiding overload, redundancy or alteration.
solving 💬 issues
- Changing the quantity: Limit the information generated.
- Changing the content: omit uneffective content. Emphasize important parts.
- Optimizing right timing: queuing, scheduling.
- Optimizing right channels: new ones?
- Verifying information integrity between actors.
- Reducing intermediaries and noise.
Managers
Coworker
Coworker
Client
expectations
expectations
expectations
expectations
Conflicts.
👩💻 Individual
👥 Teams/depts
🏣 Companies
intrapersonal
interpersonal
intragroup
intergroup
intraorganizational
interorganizational
Conflict levels
A
B
❌
❌
💥
Background
Frustrations
Conflict Definition
Combination of factors
- Predisposition:
personality, motivation...
- Statu quo:
social groups, company values, social context,
masculinity
- incentive structure:
interests from both parties.
Dependency
🔄
💔
Incompatibility
A
B
How we deal with conflicts?
Assertiveness
Cooperation
Competitive
Avoidant
Collaborative
Easygoing
Committed
Frustrations
it is an emotional response caused by the inability to satisfy our goals. And it might lead to deception, anger, depression, impotence and anxiety.
Simple tricks
- Can I solve the problem? Does it depends on me?
- If not, maybe I shouldn't worry about it. Raise your hand?
- Is it going to get fixed (eventually)?
- Maybe I should just be patient.
Basic stuff
- 🙂 respiration, meditation
- 🧐 self-consciousness
- 🚲 healthy lifestyles:
- 🍱 healthy feeding,
- 👤 no toxic relationships,
- 🛌 sleeping well.
Exercises
The traffic light
Red: stop: Detection phase.
Amber: think: Analyzation and Planification.
Green: act.
Try to drop your shoulders
- Tons of literature...
- But if you are suffering of anxiety my recommendation would be to consult a health professional.