Working with
GO1 JSD ticket
Outline
- Use cases
- Ticket's prerequisites
- How to collaborate
- Reports and Targets
Use cases
- Bug ticket
- Client task
- GO1P ticket
- Priority
- 24/7 SLA
GO1 BUG ticket
-
SLA
- Time to first response
- Time to resolution
GO1 CLIENT TASK ticket
-
SLA
- Time to first response
- Time to resolution with in 60h
GO1P ticket
Subtitle
Priority
SLA
SLA
Ticket's prerequisites
-
Issue description
-
Replication information
-
Expected outcome
-
Technical breakdown
-
Acceptance criteria
Issue description
-
Bug
-
Client Task
-
Tech debt
Replication information
Technical breakdown
How to colaberate
Proactive in communication
- Ask for clarifying ticket information
- Replication steps, info
- Expected outcome
- Further info
- Ask for testing
Better comment
- Meaningful
- Step by step
Work in scope and escalation
- Scope of work
- Ticket scope
- Product scope
- Product plan
Example GO1-6636
- Escalate to FeatureTeam
- Identify
- Discuss
- Escalate
- Follow
- Track
- Re-check
- Update status
Example GO1-5468
Reports and Targets
Bugs & Tasks status
Bugs & Tasks Time to Res Avg
Bugs & Tasks SLAs
Working with GO1 JSD ticket