Micro capsule
"Real Listening"
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“Most people do not listen with the intent to understand; they listen with the intent to reply.”
Stephen Covey
Hints & Tips
Face the speaker and maintain eye contact.
1
Be attentive, but relaxed.
2
Keep an open mind.
3
Listen to the words and try to picture what the speaker is saying.
4
Don’t interrupt and don’t impose your “solutions.”
5
Wait for the speaker to pause to ask clarifying questions.
6
Ask questions only to ensure understanding.
7
Try to feel what the speaker is feeling.
8
Give the speaker regular feedback.
9
Pay attention to what isn’t said—to nonverbal cues.
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