Aloha

2014 Hawaii Digital Government Summit

Dr. Alvin Onaka

State Registrar of Vital Statistics
Department of Health

Russell Castagnaro

General Manager/ President

eHawaii.gov / Hawaii Information Consortium, LLC

Successful Care and Leveraging of your portal..

but first what is the portal again?

PREQUEL

1997:

National Survey identifies Hawaii as 49th in nation!

Early Progress

1999:

RFP issued
Self-funding mechanism for services

2000

RFP Awarded to HIC

5 Partners
8 applications

2003

Hawaii awarded 3rd place in Digital States Survey

2011

21 Partners

96 Applications

2013

2014

extension of agencies

39+ Partners

Division/Branches

Outreach

Press Releases

Awards

Industry meetings / conferences

Mail

Chat

Phone

Mobile

Reporting

Application Processing

Back-Office Solutions

Information Access

Permitting

Payment processing

Customer Service

Judiciary

Federal

State

County

100+ Services

Departments

hawaii information consortium, llC

Est. 1999

HIC Cont.

Awarded second RFP in 2008
Statewide SPO Contract
Also on the Vendor List
Partners jump straight to SOW phase
Governed by Access Hawaii Committee
All government operating in Hawaii can leverage our contract

HIC is self-funded

Typically no charge for development
Small transaction fee

Processing (CC / ACH)
Portal Fee

Time & materials
Hosting

Bonus!

Self funding allows us to go above & beyond, adding on free services:

Public Search
Mobile Apps

Supporting the entire lifecycle

Requirements
Development
Testing
Hosting
Maintenance

HIC Delivers

Innovation & Award Winning Services

Best of the Web 2014
Hawaii Compliance Express
DCCA Mobile Business Express
eBench Warrants

Improved Efficiency at Low Cost

Electronic Death Registration
Statewide Camping System
Electronic Marriage/Civil Union System

Portal site awards

Top 10 Applications

Why it works

Partnership with aligned goals

Your mission is our mission

Adoption
Efficiency
Job Satisfaction
Customer Service
Return on Investment

Savings

Self funded projects for the state and county resulted

in over 23,000 hours of HIC labor.

That is about

$3,000,000

in services that partners received at no cost.

Avoided costs -- $5 million

Time saved from data entry
Printing
Postage and handling
Paper

Award Winning

Public Serving

Cost Effective

Applications

Transactions	Service	Transactions	Service
874,424	eFile Tax Returns	13,738	Conveyance Document Searches
496,855	Modernized eFile Tax Returns	12,633	Hawaii Real Property Tax Payments
383,460	DOTAX eFile	9,098	Hawaii Motor Vehicle Renewals
349,892	eFile Tax eCheck Payments	9,097	Hawaii Compliance Express Renewals
291,771	Conveyance Documents Recorded	8,571	Hawaii Business Wizard Filings
206,368	Driver Records	8,124	Online Hunting Licenses
83,569	HCJDC eCrim Searches	6,198	Wedding Permits
80,670	Annual Business Report Filings	5,532	Teacher License Renewals
51,003	PVL License Renewals	5,307	Bulk Tax Returns
38,045	eTraffic Payments	5,119	Hawaii County Camping Permits
33,529	eFile Tax Credit Card Payments	4,925	Hawaii Water Bill Payments
24,904	Marriage License Payments	4,133	Controlled Substance Registration Renewals
24,722	Criminal History Record Purchases	4,045	Modernized eFiling Payments
23,038	Unemployment Insurance Payments	3,694	Kauai Real Property Tax Payments
21,750	Vital Records Ordered	3,558	Vessel Registration
20,105	Warrants Served	3,159	Hawaii Compliance Express Applications
19,618	State Parks Camping Reservations	2,797	Conveyance Recordings
18,402	Hawaii Business Expert Filings	2,715	Marriage Performer License Registration
16,044	Maui Motor Vehicle Renewals	2,280	Charity Annual Registration Fees
15,631	Business Document Purchases	2,270	Kauai Motor Vehicle Renewals
14,530	Insurance License Renewals

What we're doing Today

MY.hawaii.gov

11 New Applications
4 Additional Websites
1 New Mobile App
17 Major Upgrades

New State Website Template

Coming Soon

Vital records (DOH)

Notification Center (All)

Medical Marijuana Registry (DOH)

Initial Licensing (DCCA)

Solicitor Registrations (AG)

Youth Build Site (C&C HNL)

CustomeR Service

We handled over 46,000 requests at NO COST to our partners.

Testimonials

Professional and Vocational Licensing Division

"eHawaii.gov has been responding to hundreds of online chats regarding inquiries for the PVLD. We appreciate the enthusiasm and selfless support of the eHawaii.gov staff and the Customer Service department in attempting to field and respond to queries from the consuming public on behalf of the PVLD. Kudos to eHawaii.gov!!!"

Hawaii Criminal Justice Data Center

"The Hawaii Criminal Justice Data Center has worked with the Hawaii Information Consortium (HIC) on several projects with varying scopes. HIC has proven to be a competent partner that often brings new and innovative ideas to the table."

Attorney General's Office

"The Department of Health, Office of Health Status Monitoring’s partnership with the Hawaii Information Consortium (eHawaii.gov) has spanned 10 years. eHawaii.gov has been a great, responsive partner in the development and implementation of our various online services, the most notable has been the death and marriage/civil union registration systems, both of which won national digital awards."

Attorney General's Office

"HIC and their project managers...have helped us achieve our vision of making government data open and accessible to the public."

Business Registration Division, Department of Commerce & Consumer Affairs

"HIC has worked with BREG DCCA for years to help us provide one of the most innovative, online State business registries in the country."

Hawaii State Judiciary

"Working with HIC gives credibility to the Judicial Performance Program. The results are undisputed..."

Department of Land & Natural Resources

"HIC helped guide us through a conversion from an antiquated in-house permit system to an on-line web portal that effectively changed the way we do business."