Aloha

2014 Access Hawaii Committee Report


Russell Castagnaro

General Manager/ President


Deck available at:  http://slides.com/russellc/ahc_2014

                          

Introduction to the Portal




Congratulations,  you are a member of the Access Hawaii Committee!


PREQUEL 1997

  Home alone graphic
National Survey identifies Hawaii as 49th in nation!

screen shot of hawaii.gov circa 1996


Early Progress


1999:

  • RFP issued
  • Self-funding mechanism for services

RFP Essentials


  • Fast-track eGovernment
  • Self funding/ transactional mechanism for services
  • Whole life-cycle services
  • Limited capacity for T&M
  • Marketing/ Outreach included
  • Perpetual for-use-only license

2000



  • 5 Partners
  • 8 applications

dotax seal    
DCCA seal    


DLNR Seal
Contract awarded to HIC 
Hawaii County Seal
seal

2003



Hawaii awarded 3rd place in Digital States Survey



award graphic

Blockers


intuit graphic

2008

New portal RFP awarded to HIC

timeline

Includes:

  • Web development and hosting option
  • Time and Materials projects
  • AHC special fund
  • Three year perpetual renewal cycle
  • One year transition 
  • Cancel for convenience

2011





timeline

21 Partners

96 Applications

2013


portal stats

2014

trending applications

HIC, LLC


Who are we anyway?

hawaii information consortium, llC


stick figure
32
Best of the Web award 2014
Est. 1999
map to our office


NIC engagement map

 

HIC Cont.

  • Awarded second RFP in 2008
  • Statewide SPO Contract
  • Also on the Vendor List
  • Partners jump straight to SOW phase
  • Governed by Access Hawaii Committee
  • All government operating in Hawaii can leverage our contract

HIC is self-funded

revenue breakdown chart

  • Typically no charge for development
  • Small transaction fee
    • Processing (CC / ACH)
    • Portal Fee
  • Time & materials
  • Hosting


HIC is an extension of agencies

39+  Partners



Division/Branches
Outreach




Email
 
Press Releases
Awards
Industry meetings / conferences
Mail
Chat
Phone
Mobile
Reporting
Application Processing
Back-Office Solutions
Information Access
Permitting
Payment processing
Customer Service
Judiciary
Federal
State
County
100+  Services
Departments

Bonus!

Mobile app image
Self funding allows us to  go above & beyond, adding on free services:

  • Public Search

  • Mobile Apps

 Supporting the entire lifecycle

  • Requirements
  • Development
  • Testing
  • Hosting
  • Maintenance
  • Improvements

How does it work

Contracting diagram

Partnering in action

mindmap of the seperate drivers for successful projects

HIC Delivers

award
award
award
award
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award
Innovation  & Award Winning Services
  • Best of the Web 2014
  • Hawaii Compliance Express
  • DCCA Mobile Business Express
  • eBench Warrants
Improved Efficiency at Low Cost
  • Tax return processing (eFile & MEF)
  • Electronic Death Registration
  • Statewide Camping System
  • Electronic Marriage/Civil Union System

 

Portal landing page

Portal site awards

 

 

award

award

award

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Top 10 Applications

top applications chart

Why it works

Partnership with aligned goals
Your mission is our mission
  • Adoption
  • Efficiency
  • Job Satisfaction
  • Customer Service
  • Return on Investment

Savings

Self funded projects for the state and county resulted 
in over 23,000 hours of labor by HIC.

That is about

 $3,000,000 

in services that partners received at no cost.

Avoided costs --  $5 million


  • Time saved from data entry
  • Printing
  • Postage and handling
  • Paper

DOTAX avoided Costs chart

DCCA BREG avoided Costs chart
PVL avoided Costs chart
eTraffic avoided Costs chart

Avoided Costs




Hawaii could be saving

$15 Million!

($10 Million at DOTAX alone)

Award Winning 


Public Serving


Cost Effective


Applications 







What we're doing Today






MY.hawaii.gov

alt=

my.hawaii.gov my savings tile screen shot

my.hawaii.gov my transactions tile screen shot

my.hawaii.gov myBusinesses tile screen shot

Camping system screenshot
HIePro eProcurement system screen shot


Absentee ballot delivery screen shot


MyPVL screen shot
Name Change request screen shot
Wiki Permits screen shot

Vital Records system screen shot


11 New Applications
4 Additional Websites
1 New Mobile App
17 Major Upgrades

New State Website Template 

Coming Soon


  • Vital records (DOH) - Delivered 2/2015
  • Notification Center (All) - Delivered 11/2014
  • Medical Marijuana Registry (DOH) - Delivered 1/2015
  • Initial Licensing (DCCA)
  • Solicitor Registrations (AG)
  • Youth Build Site (C&C HNL) - Deployed 1/2015

    • CustomeR Service

    We handled over 46,000 requests at NO COST to our partners.





    Testimonials

    Professional and Vocational Licensing Division

    "eHawaii.gov has been responding to hundreds of online chats regarding inquiries for the PVLD.  We appreciate the enthusiasm and selfless support of the eHawaii.gov staff and the Customer Service department in attempting to field and respond to queries from the consuming public on behalf of the PVLD.  Kudos to eHawaii.gov!!!"

    Hawaii Criminal Justice Data Center

    "The Hawaii Criminal Justice Data Center has worked with the Hawaii Information Consortium (HIC) on several projects with varying scopes. HIC has proven to be a competent partner that often brings new and innovative ideas to the table."

    Attorney General's Office

    "The Department of Health, Office of Health Status Monitoring’s partnership with the Hawaii Information Consortium (eHawaii.gov) has spanned 10 years. eHawaii.gov has been a great, responsive partner in the development and implementation of our various online services, the most notable has been the death and marriage/civil union registration systems, both of which won national digital awards."

    Attorney General's Office

    "HIC and their project managers...have helped us achieve our vision of making government data open and accessible to the public."

    Business Registration Division, Department of Commerce & Consumer Affairs

    "HIC has worked with BREG DCCA for years to help us provide one of the most innovative, online State business registries in the country."

    Hawaii State Judiciary

    "Working with HIC gives credibility to the Judicial Performance Program. The results are undisputed..."

    Department of Land & Natural Resources

    "HIC helped guide us through a conversion from an antiquated in-house permit system to an on-line web portal that effectively changed the way we do business."


    Hawaii State Judiciary

    "The HIC staff assigned to work with us on the eBench Warrant project were always helpful, professional and very supportive."

    State Procurement Office

    "Highly professional and upbeat, HIC clearly takes pride in providing exceptional customer service."

    Mahalo!

    Hawaii's Internet Portal Provider for the last 15 years