Aloha


eGovernment Hawaii Style

15 years of eGov Hawaiian Style


Russell Castagnaro
President Hawaii Information Consortium, LLC
 

1999 to 2014


eGovernment in the Hawaii trenches









Prequel




1997


National Survey Identifies Hawaii as 49th
in the nation!


Research!





1998







1999


RFP Issued

  • Modeled after 7 of the top 10 states
  • Self-Funding mechanism for services
  • No website development

2000


Contract Awarded to HIC


7 Applications
4 Partners

NIC Inc


NIC Inc



  • Self-funded eGovernment Applications
    • Hosting
    • Upgrades
    • Security
    • Everything..
  • Leverage work from other states
  • Razor sharp focus on eGovernment

Hawaii Information Consortium, LLC


Wholly owned subsidiary of NIC Inc




Major Blockers





Successes

2001



17 Applications
6 Partners
Portal Launched




Blockers





Successes


2002



24 Applications
10 Partners
Major Win




SUCCESSES

3rd Place!


2004



27 Applications
10 Partners




Blockers






Successes

I was
hired :)

Launch of HBE - 8 Awards and counting..


We launched single-sign on for services.
(token semi-decipherable technical diagram)

A New Portal

2006



39 Applications
13 Partners



Blockers




We still had partners who were not interested in
marketing  services...

Which resulted in slower growth..


Still plenty of nay-Sayers..

No state CIO focused on IT decisions




Successes




Over $600 Million in transactions online

Migration from conventional media to electronic

2008



56 Applications
17 Partners




Blockers


Still many of the same old arguments...  We persevered!




Successes



Old contract expired,  new RFP and new contract awarded

Portal can offer CMS to partners!

eBench Warrants wins

Public safety is the real win!

2011



96 Applications
21 Partners




Blockers




Successes

The Bureau of Conveyances replaced its

ancient Land Records System!

Statewide Camping Reservations


An impressive portfolio of websites, not including all  work OIMT on state department websites.

2013






Blockers


Why even mention them...




Successes

Statewide Template



HTTPS://WWW.YOUTUBE.COM/WATCH?V=U0ZRNLOVCM4

The portal was so new, we made a video to explain it

World's First


Procurement made simple!

Portal Site  AWARDS

2014


Efile Adoption

eFile Avoided Costs

DCCA Adoption


BREG Avoided Costs




Lessons Learned


Start small and grow..
 



Its easier to refine and upgrade,

 than design or purchase for the future


Marketing is a key strategy to driving
online adoption of services.

A CIO with resources to manage enterprise IT
is fundamental to continued success.
 
More services
↓ 
better reputation
↓ 
public trust in gov't
↓ 
more demand
↓ 
more efficiency


All sites and services are Responsive HTML5

LessonS Learned


Even when projects do not go well, we stay engaged
to turn them into eventual wins.

Lessons Learned










Successes are wins for our partners and the public.

  • eMarriage
  • HIePro
  • MEF
  • HBE
  • eRecording
  • Notary
  • Portal
  • Mobile




What Next?

In-The-Works

  • Vital Records Rewrite (December)
  • Statewide Notification System (June)
  • Medical Marijuana Licensing (January)
  • Initial PVL Licensing
  • Film Permits
  • Online/ Kiosk Tax Voucher Payments


But wait....  May 1st we launched...

    My.HI.GOV








    Where do you want to go tomorrow?



    Hawaii's Internet Portal Provider for the last 15 years.

    Mahalo



    Looking forward to the next 15 years




    Russell Castagnaro
    russell@ehawaii.gov