Scattergun Approach
- Mark Mansfield
- Pablo Carvalho
- Sergii Danilov
- Stephen Breslin
- Ger Muddiman
Work Manager's App
Mobile app for Managers (Admins) in Work project.
Issue
Currently, WORK Admin app has no high-level job status visibility:
-
no alerts
-
no overdue notifications
Issue
You need your laptop outside the office!
No focus on idle fieldworkers and unasigned jobs
Issue
We have Solution...
Download app!
Be informed
- Status of each job
- Tracking overdue jobs
- An emergency push notifications
- Immediate reaction on Alerts (message / call )
Solution
Schedule unassigned jobs everywhere!
Solution
Solution
Focus on problems with simple interface
Benefits to Fleetmatics
-
Novel and Unique
-
Complement Existing WORK suite
-
Potential for increased revenue
-
Reduce churn
Benefits
Lessons Learned and Upcoming Challenges
Limited Market Research
Customer Input and User Trials
Need Additional Product Input
Minimal Technical Challenges
Do you have any questions?
Concept
- Overview
- Who it umd id
Watermark and fm colors
Features
- 24/7
- Jobs
- FW
- Dashboard
- Outside 9-5
- Dashboard
- Job info
- FW info
FW details
- Phone
- Msg
- Job info: status, location - latest known, client details
Presented in highly focused
Clean + Simple Dashboard
Non complicated / bloated
Focus on Urgency of Job
Presented in highly focused on urgency of Job and uniform loading of FW's
Features
- Allow Admin to react to Alerts
- Currently no facility in admin
- account info
- Map
- Job info: status, client
- FW contact details
- Instant contact to FW
- Allow admin to assign / view jobs (for that day)
- Allow admin to see all FW for that day + status
- Short reaction time
Problem
Could you schedule new jobs in the middle of meeting?
Problem
- You need a laptop
- Bullet Two
- Bullet Three
Increase product value to customer
- Flexible service
- Full control over business
- Managers mobility
... and his satisfaction
Benefits
Potential for more customers
Benefits
Allow admin to be in field
and still manage
Benefits
Benefits
- Increase product value to customer
- Increase customer satisfaction
- Potential for more customers
- Unique to field service sector
- Allow admin to be field and still manage
Problems
- Managers need laptop
- Cannot see status of overdue job
- No dashboard for overdue / delay jobs
- Alerts
- No focus on fw / jobs, idle fws and unasigned jobs
Solution
- App iphone / android 24 / 7
- Dasboard - color coded for overdue jobs
- Immediate reaction to overdue jobs / alerts - traking overdue jobs, idle fw and job status
- Quick access to FW and client , phone txt
- Focus on fw, job status, idle, unassigned jobs and problems
Joyful staff
rich company
Managers mobility
satisfied employee
Full control over business
lucky owner
Flexible service
happy customer
Solutions summary
- Mobile app for iPhone / Android that works 24 / 7
- Dasboard with color coded for overdue / overtime jobs
- Immediate reaction for emergency situations
- Quick access to FW or client by phone, txt
- Focus on problems connected to job status, idle fw, unassigned jobs
Problems summary
- Manager should carry his laptop
- Cannot see status of overdue or overtime job
- Current solution doesn't have notifications / alerts
- No focus on idle fw's and unassigned jobs
Concept
Allow Managers to monitor fieldworkers, assign jobs
and react to alerts
