Decision Support
Sultan ahmed
Agenda
What is Decision Support?
Implementing Decision Support
Recommendations
What is Decision Support?
Decision support Timelines
What is decision support?
Roles and Responsibilities
- Decision Support Coordinators
- Epic coordinator(s), and your chosen decision support coordinator(s)
- Responsible for approving decision support requests from teams and tracking progress of decision support build
- Application Teams
- Responsible for validating required decision support build and build decision support tools
What is Decision support?
example tools
- Guiding End User Decisions
- Best Practice Advisories
- Medication Warnings
- Medication Alternative Alerts
- Health Maintenance Advisories
Implementing decision support
analysis and validation
- Create a decision support group responsible for analysis
- How are you defining decision support? Is the group responsible for Order Sets, Preference Lists, Navigators, etc...?
- What is your current scope of decision support?
- What will be the scope of decision support for go live and beyond?
- Application Teams Conduct Validation
- Gap analysis to determine what is needed
- Some teams will validate DS functionality during sessions
- Finalize scope
Implementing decision support
building decision support
- Build is completed by individual application teams
- Hold integrated sessions to determine ownership
- Establish clear week - by - week deadlines
- Establish clear priorities for what is go live critical
implementing decision support
testing and training
- Ensure decision support is incorporated into application testing scripts
- End users need to be aware of the "Why" behind decision support
- Ensure decision support is included in lesson plans
- Allow users to personalize decision support tools
recommendations
analysis and validation
- Should be completed as soon as possible - definitely before build phase begins
- Be firm with scope definition
- Establish a clear request process
- Do not allow application teams to independently approve build
- Begin with limited scope and increase if necessary
- This is an opportunity to optimize and improve
- Enforcing policy in and out of the system
- Facilitate frequent communication
recommendations
building decision support
- Remain committed to build deadlines
- Establish clear ownership and accountability, particularly for highly integrated functionality
- Identify end user experts to test and validate build
- Any new requests must go through established request process
recommendations
Testing and training
- Set up personalization labs for end users
- Incorporate decision support into workflow dress rehearsal sessions
- Review scripts thoroughly for decision support testing